Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Gianna Potenzano

Gianna Potenzano

Fort Myers,FL

Summary

EMT-trained healthcare professional with experience in patient care and emergency settings. Strong skills in assessment, communication, and teamwork. Dedicated to advancing clinical expertise and pursuing a career as a Physician Assistant.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Emergency Department Volunteer

Gulf Coast Medical Center
01.2025 - Current
  • Oversaw items in patient rooms and replenished low supplies.
  • Carefully took patients' vitals and recorded all information, inputting data into company's computer system.
  • Coordinated with other healthcare professionals to provide patients with comprehensive care.
  • Answered patient inquiries and provided information about healthcare services.

Lead Server

Fat Katz
08.2023 - 08.2025
  • Cultivated warm relationships with regular customers.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Front Desk Receptionist

Miller Health
01.2022 - 06.2023
  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Education

Bachelor of Science - Health Sciences

Florida Gulf Coast University
Fort Myers, FL
05-2027

Skills

  • Medical terminology
  • Patient transport
  • Healthcare ethics
  • Emergency response and triage
  • Patient care
  • Written and verbal communication
  • Electronic Medical Records (EMR) documentation
  • Infection control and safety procedures

Certification

  • EMT - Certified Emergency Medical Technician

Timeline

Emergency Department Volunteer

Gulf Coast Medical Center
01.2025 - Current

Lead Server

Fat Katz
08.2023 - 08.2025

Front Desk Receptionist

Miller Health
01.2022 - 06.2023

Bachelor of Science - Health Sciences

Florida Gulf Coast University

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