Gianna Potenzano
Fort Myers,FL
Summary
EMT-trained healthcare professional with experience in patient care and emergency settings. Strong skills in assessment, communication, and teamwork. Dedicated to advancing clinical expertise and pursuing a career as a Physician Assistant.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Emergency Department Volunteer
Gulf Coast Medical Center
01.2025 - Current
- Oversaw items in patient rooms and replenished low supplies.
- Carefully took patients' vitals and recorded all information, inputting data into company's computer system.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Answered patient inquiries and provided information about healthcare services.
Lead Server
Fat Katz
08.2023 - 08.2025
- Cultivated warm relationships with regular customers.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Front Desk Receptionist
Miller Health
01.2022 - 06.2023
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
Education
Bachelor of Science - Health Sciences
Florida Gulf Coast University
Fort Myers, FL05-2027
Skills
- Medical terminology
- Patient transport
- Healthcare ethics
- Emergency response and triage
- Patient care
- Written and verbal communication
- Electronic Medical Records (EMR) documentation
- Infection control and safety procedures
Certification
- EMT - Certified Emergency Medical Technician
Timeline
Emergency Department Volunteer
Gulf Coast Medical Center
01.2025 - Current
Lead Server
Fat Katz
08.2023 - 08.2025
Front Desk Receptionist
Miller Health
01.2022 - 06.2023
Bachelor of Science - Health Sciences
Florida Gulf Coast University
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