Health Information Management and healthcare data systems
Medical coding, billing, and reimbursement processes
EHR platforms, digital organization, and workflow optimization
Technology, software tools, and continuous skill development
Academic research, writing, and professional growth
Leadership development and team collaboration
Remote‑work productivity, organization, and time management
Community involvement and helping others succeed
Creative problem‑solving and process improvement
Personal interests that support professional strengths: reading, learning new tech tools, and exploring healthcare innovation
Gianna Regler
Tech‑savvy Admin Professional With Strong Data Entry, EHR Skills, And HIM Experience.
Maysville,MO
Summary
I’m a motivated and adaptable professional building my career in Health Information Management, supported by six years of hands‑on management experience and a strong foundation in customer service. I’m known for keeping operations running smoothly, improving workflows, and leading with consistency and clear communication. With proven remote‑work experience and a solid academic background, I’m seeking a part‑time work‑from‑home role where I can contribute dependable results while continuing my degree. Authorized to work in the U.S. and ready to add value from day one.
Overview
13
13
years of professional experience
6
6
Certifications
1
1
Language
Work History
Warehouse Associate
Saint Joseph Distributing
Saint Joseph, Minnesota
11.2024 - 03.2025
- Received, inspected, and documented incoming shipments of products
- Efficiently organized and maintained inventory in accordance with company standards
- Utilized forklifts and other equipment to safely transport materials within the warehouse
- Accurately picked and packed orders for shipment, ensuring proper labeling and documentation
- Collaborated with team members to complete daily tasks in a timely manner
- Performed regular quality checks on products to ensure they met specifications
- Trained new warehouse associates on proper procedures for receiving, storing, and shipping products
- Collaborated with cross-functional teams to resolve customer inquiries or complaints regarding product availability or delivery status
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently lifted materials weighing as much as 50 pounds.
Sales Advisor
Concentrix
Saint Joseph, MO
02.2022 - 03.2023
- Experienced Customer Service Representative with a strong background in call center operations and retention services, adept at providing top-notch support for OnStar.
- Proficient in handling a high volume of inbound and outbound calls, delivering effective solutions, and utilizing retention strategies to maintain customer loyalty.
- Equipped with a solid track record in call center environments, excellent communication skills, and the ability to thrive in a remote work setting while pursuing a Bachelor's degree in Health Information Management.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Increased cross-selling opportunities by staying up-to-date on all available products and promotions.
- Spoke with 50-100 clients in a day.
Dispatcher/Manager
Owens Transport LLC
Slater, MO
01.2021 - 02.2022
- Dispatched loads, was responsible for payroll, invoicing, accounts payable and receivable.
- Spent most of my time negotiating pricing for loads over the phone with brokers and I was responsible for filling out all carrier packages.
- Worked with Microsoft Word programs, quick books and other online programs.
- Assisted in the development of departmental budgets, prioritizing cost-effective solutions without sacrificing operational efficiency.
- Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.
- Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
- Spoke with 20-30 brokers to find loads.
Delivery Driver
FedEx Ground
Independence, MO
03.2020 - 09.2021
- Drove from company to company pleasing customers with quick and reliable service.
- Worked closely with owners/managers of different companies making sure to have all of their needs met.
- Responsible for 100's of packages and ensuring they arrive safely to their destination.
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
Delivery Driver
Standard Battery
Kansas City, Missouri
02.2019 - 03.2020
- Drove from company to company pleasing customers with quick and reliable service.
- Worked closely with owners/managers of different companies making sure to have all of their needs met.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Made 150-250 deliveries in a day.
Insurance Sales Agent
Farmers Insurance Group
Blue Springs, MO
01.2019 - 11.2019
- Specialized in cold calling, follow ups and customer support/service.
- I would write the rough draft quotes for the licensed insurance agents, help answer phones and any questions I could.
- I also managed upcoming renewals and would reach out to customers who's accounts were past due, have upcoming payments or previous customers and try to regain/establish business.
- Cold called 50-75 people daily to earn prospective clients.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
Car-Hop/Manager
Sonic Drive-In
Blue Springs, MO
04.2018 - 06.2018
- Started off as a carhop and was promoted to manager in a month.
- I was responsible for payroll, end of shift money drops and keeping all my employees happy and well managed.
- Also helping customers enjoy their experience and dealing with complaints in the best way possible.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Managed 10-15 people ate a time.
Waitress/Management
Logans Roadhouse
Independence, Missouri
07.2014 - 01.2016
- Took orders, answered phones and tried my hardest to meet every guests personal taste for service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled 4-6 tables at a time.
Manager
Greate Bay Country Club
Somers Point, New Jersey
06.2012 - 06.2014
- I answered phone calls, made reservations for our guests and would personally greet our regulars.
- I handled guests complaints and strived to fix each and every individual issue.
- Also I helped plan benefits and decorate accordingly to the events being held.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Ensured all 200 monthly reservations were properly set.
Education
Bachelor of Arts - Health Information Management
The University of Arizona Global Campus
Remote03-2026
Associate of Science - Medical Billing & Coding
Ultimate Medical Academy
Tampa, FL07-2024
Skills
Data analysis
Data visualization and presentations
Numerical data entry
Data entry
Healthcare analytics
Medical record auditing
Quality improvement
Records retention
Medical terminology
Coding error resolution
HIPAA compliance
Clinical documentation
Claims review
Medical transcription
Billing and collection procedures
Clerical support
Accomplishments
• Dean’s List honoree with a 3.9+ GPA while working and attending school full‑time
• Inducted into national honor societies including Alpha Beta Kappa and Alpha Sigma Lambda
• Six years of management experience leading teams and improving daily operations
• Strengthened workflow efficiency and reduced errors through process improvements
• High‑accuracy data entry with experience in EPIC, Cerner, NextGen, and Sunrise EHR systems
• Skilled in QuickBooks, Excel, CRM platforms, and practice management software
• Proven success in remote work environments with strong communication and reliability
• Improved customer satisfaction through clear communication and problem‑solving
• Experienced in billing, claims, insurance reimbursement, and medical documentation workflows
• Certified in home health coding (HCS‑D/BCHH‑C)
• Recognized for professionalism, conflict resolution, and maintaining organized, efficient operations
Certification
ICD-10 Certification
Interests
Timeline
Warehouse Associate
Saint Joseph Distributing
11.2024 - 03.2025
Sales Advisor
Concentrix
02.2022 - 03.2023
Dispatcher/Manager
Owens Transport LLC
01.2021 - 02.2022
Delivery Driver
FedEx Ground
03.2020 - 09.2021
Delivery Driver
Standard Battery
02.2019 - 03.2020
Insurance Sales Agent
Farmers Insurance Group
01.2019 - 11.2019
Car-Hop/Manager
Sonic Drive-In
04.2018 - 06.2018
Waitress/Management
Logans Roadhouse
07.2014 - 01.2016
Manager
Greate Bay Country Club
06.2012 - 06.2014
Associate of Science - Medical Billing & Coding
Ultimate Medical Academy
Bachelor of Arts - Health Information Management
The University of Arizona Global Campus
Awards
Dean's List September 2023