Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gianna Pursell

Winters,CA

Summary

Organized and detail-oriented administrative professional with a strong background in high-volume staffing coordination, client communication, and operational support. Skilled in handling sensitive information, maintaining accurate records, and supporting multiple departments to ensure smooth day-to-day operations. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Account Manager

Essel Staffing
04.2025 - Current
  • Generate new business through 200–250 cold calls and outreach emails weekly to contractors, site managers, and construction firms.
  • Utilize LinkedIn Sales Navigator to identify and connect with key decision-makers in the construction industry.
  • Maintain high client retention rate by providing exceptional customer service and anticipating client needs.
  • Manage a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolve escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Negotiate contract terms with clients, securing favorable agreements for both parties.
  • Maintain detailed records of client interactions, job orders, and candidate progress in CRM and ATS platforms.
  • Actively participate in networking events within the industry, expanding professional connections and generating leads.
  • Identify new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Maintain current knowledge of evolving changes in marketplace.

Senior Recruiter

Aerotek Staffing
03.2022 - 04.2025
  • Lead end-to-end recruitment processes for construction, technical, and MRA positions, ensuring timely and high-quality hires.
  • Collaborated with hiring managers to define job requirements, candidate profiles, and interview strategies.
  • Developed innovative sourcing techniques to identify and attract top-tier candidates, including passive talent.
  • Utilized recruitment technologies to manage candidate pipelines efficiently.
  • Analyzed market trends to optimize recruitment strategies and ensure alignment with industry demands.
  • Partnered with leadership to implement workforce planning and retention strategies.
  • Partnered with HR team to ensure onboarding process is completed effectively.
  • Created job postings that accurately describe the position and attracted top talent.
  • Participated in job fairs, conferences, and career events to promote employer brand awareness.

Personal Trainer/Sales/Content Creator

Napa Tenacious Fitness
07.2020 - 03.2022
  • Conducted initial consultations and fitness assessments to identify client goals and recommended appropriate training packages.
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Assisted clients in improving posture, balance, coordination, flexibility, core strength and muscular endurance.
  • Developed,implemented, and sold customized fitness plans to meet individual goals.
  • Maintained accurate records of all consultations, assessments, programs and progress notes for each client.
  • Planned and executed video content, such as tutorials, workouts, and customer testimonials.
  • Produced and edited photos and videos for marketing campaigns and social media.
  • Maintained high standards of safety and cleanliness in training areas, minimizing risk of injury and promoting healthy workout environment.

Customer Service Representative

AUL Corp.
08.2017 - 07.2020
  • Managed 80–100 inbound calls daily, assisting customers with car warranty questions, claims, and service inquiries in a fast-paced environment.
  • Resolved issues related to repairs, service approvals, and billing disputes with a customer-focused approach.
  • Maintained accurate records of customer interactions, claims, and resolutions using specific company software.
  • Communicated warranty terms and conditions clearly, ensuring customers understand their coverage.
  • Met or exceeded call quality and resolution time targets consistently.
  • Utilized problem-solving techniques to identify solutions for complex customer inquiries.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Education

High School Diploma -

Independent Studies
Napa, CA
08.2014

Some College - 911 Dispatch Certificate : Criminal Justice

Napa Valley College
Napa, CA

Skills

  • Computer Software
  • Strategic planning
  • Effective Communication
  • Problem Solving
  • Critical Decision Making
  • Time Efficiency
  • Attention to Detail
  • Customer service
  • Account management
  • Client relations

Timeline

Account Manager

Essel Staffing
04.2025 - Current

Senior Recruiter

Aerotek Staffing
03.2022 - 04.2025

Personal Trainer/Sales/Content Creator

Napa Tenacious Fitness
07.2020 - 03.2022

Customer Service Representative

AUL Corp.
08.2017 - 07.2020

Some College - 911 Dispatch Certificate : Criminal Justice

Napa Valley College

High School Diploma -

Independent Studies

Similar Profiles

CREATE PROFILE