Summary
Overview
Work History
Skills
Additional Information
Timeline
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Gianna Salerno

Gianna Salerno

Boca Raton,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Server

Hillstone
09.2021 - 09.2023
  • Cultivated genuine relationships with guests
  • Worked with POS system to place orders.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, allergy concerns, ingredients and cooking methods.
  • Quickly and clearly communicated with other servers using teamwork to create a seamless experience.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Collect and input orders according to time standards.
  • Upheld a positive mental attitude in a very high volume establishment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet guest needs.
  • Bussed and reset tables to keep dining room and work areas clean.

Supervisor/ Dispatch Coordinator

Cultivate
05.2018 - 08.2021
  • Conduct day-to-day project coordination, efficiently and logically assign orders to drivers based on local geography
  • Create functional and technical application documents/ troubleshooting/ data entry
  • Provide support for drivers on the road and budtenders on the sales floor while also keeping a close communication with customers in case of an emergency
  • Maintain the strictest confidentiality in compliance with HIPPA guidelines where applicable
  • Rapid decision making in a high-pressure environment

Beauty Advisor/Color Artist

Sephora
11.2016 - 05.2018
  • Cleaning and sanitation
  • Completed all point of sale opening and closing procedures
  • Provide personalized shopping experience
  • Up-sale products and reach personal sales goals

Manager

Ribs and Burgers
01.2014 - 09.2016
  • Maintaining safety and food quality standards
  • Organizing schedules
  • Recording payroll data
  • Ordering items needed for the store in order to keep up on inventory
  • Collaborated with staff
  • Coordinated staff meetings
  • Trained new employees
  • Greet and seat guests pleasantly, quickly and efficiently
  • Received over the phone orders and booked reservations
  • Assist in bussing tables/other duties necessary
  • Responsible for register bank money, charges and cash dropping
  • Have a complete knowledge of menu
  • Ensured guest satisfaction
  • Maintained high standards of customer service during high-volume

Hostess

Lindo Michoacan
07.2013 - 07.2014
  • Manage Events
  • Ability to problem solve
  • Adaptability
  • Speed and efficiency
  • Staff and user training
  • Attentive listener
  • Time management

Skills

  • Multitasking
  • Communication skills
  • Customer service expertise
  • Professionalism
  • Teamwork
  • Adaptability
  • Attention to detail
  • Aim to please approach
  • Consolidation skills
  • Prioritize steps of service

Additional Information

  • Team leadership , Most Outstanding Employee of the Month April, 2021 Most customer reviews Cultivate Las Vegas, NV Best Colorist of the Month/ Perfect Attendance Dec. 2017 Sephora

Timeline

Server

Hillstone
09.2021 - 09.2023

Supervisor/ Dispatch Coordinator

Cultivate
05.2018 - 08.2021

Beauty Advisor/Color Artist

Sephora
11.2016 - 05.2018

Manager

Ribs and Burgers
01.2014 - 09.2016

Hostess

Lindo Michoacan
07.2013 - 07.2014

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Gianna Salerno