Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gianna Sanchez

Thornton,CO

Summary

Dynamic customer service professional with a proven track record at City Bark, excelling in guest relations and effective communication. Recognized for enhancing customer satisfaction and fostering teamwork. Proficient in POS software and multitasking, consistently delivering exceptional service while maintaining a clean and organized environment. I love working with the community and their fur babies. I love working with animals, and taking care of them whenever I can!

Overview

2
2
years of professional experience

Work History

Host

City Bark
06.2025 - Current
  • Provided exceptional customer service with prompt responses to inquiries and addressing concerns related to pet care.
  • Developed positive relationships with clients through clear communication and demonstrating genuine care for their pets.
  • Maintained a clean and safe environment for pets through regular cleaning, sanitizing, and organizing of facility spaces.
  • Handling dogs and cats of all ages and all behaviors.
  • Checking in and out dogs for daycare, boarding, and grooming.
  • Handling difficult interactions with Pet Parents.
  • Providing food and water for pets.
  • Learning how to handle and deal with aggressive dogs.

Crew Member

Wendy's
02.2025 - 06.2025
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Floor Associate

JCPenney
07.2024 - 02.2025
  • Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
  • Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.

Front of House Team Member

Chick-fil-A
11.2023 - 06.2024
  • Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
  • Handled customer complaints professionally and efficiently, resulting in increased repeat business.
  • Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
  • Established welcoming atmosphere by greeting each guest warmly.

Shift Lead

Baskin Robins
05.2023 - 12.2023
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Education

General Studies

Horizon High School
Thornton, CO
05-2025

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Exceptional communication
  • Detail-oriented
  • Professional appearance
  • POS software
  • Telephone reception
  • Guest relations

Timeline

Host

City Bark
06.2025 - Current

Crew Member

Wendy's
02.2025 - 06.2025

Floor Associate

JCPenney
07.2024 - 02.2025

Front of House Team Member

Chick-fil-A
11.2023 - 06.2024

Shift Lead

Baskin Robins
05.2023 - 12.2023

General Studies

Horizon High School

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