Gianna Sanfilippo

• Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
• Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy .
• Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
• Efficiently processed prescription drop-offs and pick-ups while maintaining strict adherence to HIPAA regulations.
• Managing fax reports from Dr. office's.
• Resolved customer complaints by actively listening, empathizing, and offering appropriate solutions.
• Reported prescription errors to pharmacist on duty and adhered to company policies and procedures in relation to pharmacy errors and quality assurance directives.
• Processed insurance claims with precision, ensuring timely payment of reimbursements to the pharmacy.
• Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
• Collaborated with pharmacy staff to streamline workflow processes, improving overall efficiency and productivity.
• Utilized pharmacy management software to process prescriptions accurately, improving operational efficiency.
• Improved store cleanliness and organization, creating welcoming environment for customers.
• Ensured compliance with all legal requirements for pharmacy retail, including controlled substances handling.

• Assisting with all traffic assignments regarding plea offers, Trial By Declaration, handling money transactions , data entry , computer software ( private through the court) discussing options with the public , turning in reports for commissioner /Judge Borja . Managing public records while maintaining confidentiality based upon HIPPA requirements .
• Served as informational resource for community, answering questions about traffic ordinances and policies and addressing questions and complaints.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

While working at LaserAway I did take educational classes and was trained on sales and aftercare for the treatments offered . We offered Aesthetic treatments such as : Botox,Neuro toxins , Fillers Laser Hair Removal , Thermage , Cool Sculpting and various other beauty related treatments . Some of my daily tasks included

wiping down patient exam rooms and performing basic medical receptionist duties such as ;

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Helped patients complete necessary medical forms and documentation.
• Organized paperwork such as charts and reports for office and patient needs.
• Maintained current and accurate medical records for patients.
• Checked patient insurance, demographic and health history to keep information current.