Gianna Schettini
Hoboken
Summary
Deadline-oriented Tax Professional adept at quickly assessing customer needs, developing strategic plans and completing returns to maximize deductions and minimize liabilities. Pursuing role with tax preparation services organization.
Overview
10
10
years of professional experience
Work History
Pizzaiola
Bacarosa
05.2025 - Current
- Ensured food safety compliance by maintaining organized, clean workstations.
- Achieved optimal pizza quality by monitoring oven temperatures and cooking times.
- Streamlined pizza preparation processes through effective collaboration with kitchen staff.
- Handled high-volume call periods successfully while maintaining quality service standards.
- Followed standardized recipes and techniques to prepare and bake pizzas efficiently.
Tax Associate
Wilson CTS
01.2023 - 04.2025
- Streamlined tax filing process for individuals and businesses, ensuring compliance efficiency.
- Enhanced tax compliance through meticulous research of federal and state regulations.
- Developed tax planning strategies, optimizing financial outcomes for diverse clients.
- Verified accuracy of client documentation prior to submission, minimizing errors.
- Resolved client inquiries through effective communication, enhancing overall satisfaction.
- Collaborated with teams to tackle complex tax issues, improving problem resolution.
Bakery Sales Associate
Uncle Giuseppe's
02.2021 - 03.2024
- Assisted customers with product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring fresh stock availability and minimizing waste.
- Trained new associates on customer service protocols and product knowledge.
- Implemented merchandising strategies to showcase bakery items effectively.
Customer Engagement Specialist
StarTek
04.2016 - 10.2022
- Enhanced customer satisfaction by efficiently processing orders and returns.
- Trained new team members on essential company policies and procedures.
- Streamlined service delivery using CRM software to track customer interactions.
- Maintained records of customer feedback for ongoing process improvement initiatives.
- Developed strategies to boost client satisfaction and retention rates.
- Managed multi-channel communication to ensure timely responses to inquiries.
Education
Bachelor of Arts - Graphic Design
Liberty University
Lynchburg, VA05-2017
Skills
- Active listening
- Critical thinking
- Complaint handling
- Local, state, and federal tax returns
- Organization skills
- Financial statements
- Tax law knowledge
Timeline
Pizzaiola
Bacarosa
05.2025 - Current
Tax Associate
Wilson CTS
01.2023 - 04.2025
Bakery Sales Associate
Uncle Giuseppe's
02.2021 - 03.2024
Customer Engagement Specialist
StarTek
04.2016 - 10.2022
Bachelor of Arts - Graphic Design
Liberty University