Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Gianna Serpe

new port richey

Summary

I have over 6 years of customer service experience, which has helped me gain many skills, such as great communication and problem-solving skills. I am currently enrolled in college at PHSC, striving to get my AS degree in Radiology.

Overview

7
7
years of professional experience
1
1
Certification

Work History

EMR

Medfleet
07.2023 - Current
  • Respond to emergency and non-emergency calls
  • Operate EMS vehicles under normal and emergency conditions in a safe manner.
  • Operate standard equipment such as stretchers, cots, patient care monitors, and standard diagnostic equipment.
  • Maintain the interior and exterior of department vehicles
  • Take and record vital signs


Call Taker

Medfleet
07.2023 - Current


  • Receiving and processing requests for transportation services from healthcare facilities, patients, and caregivers. Scheduling transportation services for patients, ensuring that vehicles and drivers are available to meet the needs of patients.
  • Communicating with patients, healthcare providers, and transportation providers to ensure that everyone is aware of the schedule and any changes that may occur.
  • Maintaining accurate records of all transportation requests, including patient information, pick-up and drop-off times, and billing information.
  • Receiving any payments required for transportation.
    Resolving and reporting any issues or complaints related to transportation services.
  • Operates EMS Computer-Aided Dispatching (CAD) equipment to quickly and accurately receive and transmit information
  • Operates a multi-functional telephone system to answer incoming calls and obtain necessary information. Evaluates incoming calls to determine the appropriate level of emergency medical service (EMS) assistance required

Seafood Clerk and Cashier

Publix
08.2018 - 07.2023
  • Collaborated with team members to maintain a clean, organized, and safe work environment for both employees and customers.
  • Upheld the highest standards of cleanliness throughout the department, performing daily sanitation tasks such as washing cutting boards, utensils, display cases, and work surfaces.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged, and displayed merchandise as required.
  • Checked quality of products and removed expired items.
  • Assisted customers with product selection by making recommendations and suggestions based on customer needs.
  • Handled specialty seafood items for packaging and display.

Education

Associates in Science -

Pasco-Hernando State College
New Port Richey, FL
05.2027

High School Diploma -

Gulf High School
New Port Richey, FL
05.2020

Skills

  • English
  • Communication Skills
  • Computer Skills
  • American Sign Language
  • Typing
  • Customer service
  • Time management
  • Computer literacy
  • CAD
  • Patient care
  • Phone Etiquette
  • Teamwork
  • Stocking
  • Food Handling
  • Food Service
  • Basic life support
  • Vital signs monitoring
  • Emergency medical care
  • Problem-solving

Certification

  • CPR
  • EVOS
  • BLS

Languages

English
Native or Bilingual
american sign language
Professional Working

Timeline

EMR

Medfleet
07.2023 - Current

Call Taker

Medfleet
07.2023 - Current

Seafood Clerk and Cashier

Publix
08.2018 - 07.2023

High School Diploma -

Gulf High School

Associates in Science -

Pasco-Hernando State College

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Gianna Serpe