Gianna Shroth
Phoenix,AZ
Summary
Adept at navigating high-stress customer interactions, I significantly enhanced client loyalty and repeat business at Pioneer Title Agency. My expertise in problem resolution and critical thinking, coupled with a knack for innovative marketing strategies, contributed to achieving monthly sales targets. This blend of hard and soft skills underscores my ability to elevate customer service and team development.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Pioneer Title Agency
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted in creating written, video, and image content for marketing channels.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Researched interesting and relevant content to capture interest and improve site traffic.
Beauty Advisor
Ulta Beauty
06.2022 - 08.2023
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Cashier
Dunkin Donuts & Baskin Robbins
10.2020 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
ABC Bartending School
Tempe, AZ01.2024
North Canyon High School
Phoenix, AZ05.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Client Relations
- Team Development
Timeline
Customer Service Representative
Pioneer Title Agency
02.2024 - Current
Beauty Advisor
Ulta Beauty
06.2022 - 08.2023
Cashier
Dunkin Donuts & Baskin Robbins
10.2020 - 07.2021
ABC Bartending School
North Canyon High School
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