Summary
Overview
Work History
Education
Timeline
Generic

Gianna Silvest

Lutz,FL

Summary

Dedicated professional with experience in customer service roles at well-regarded establishments, contributing to enhanced customer satisfaction and streamlined operations. Proficient in managing diverse tasks, including greeting guests, maintaining cleanliness, and upselling, while utilizing skills in communication software and operating systems. Eager to apply strong interpersonal and technical skills to foster a welcoming environment and drive team success.

Overview

3
3
years of professional experience

Work History

Café Worker

Mandolas Italian Kitchen
05.2024 - 07.2024
  • Welcome guests, maintain cleanliness and enhance customer satisfaction.
  • Prepare café drinks, offer upsells, and improve sales.
  • Handle cakes and cookies, ensure freshness, and streamline service.
  • Craft gelato, maintain quality, and boost customer delight.

Hostess/Busser

Glory Days Grill
05.2023 - 01.2024
  • Greet and seat customers, enhancing first impressions and customer satisfaction.
  • Deliver menus and silverware promptly, ensuring efficient table service.
  • Maintain cleanliness of tables and host area, contributing to a welcoming environment.

Baker

Crumbl Cookies
05.2023 - 08.2023
  • Operated multiple baking stations ensuring smooth workflow and timely production.
  • Prepared dough and managed oven operations for optimal cookie quality.
  • Maintained cleanliness and organization, contributing to efficient kitchen operations.

Summer Camp Counselor

Cheval Summer Camp
06.2022 - 08.2022
  • Supervised 30+ campers aged 5-12, ensuring safety and engagement.
  • Led creative activities, fostering skills and teamwork.
  • Assisted in educational sessions, enhancing learning experiences.

Sales Associate

Hollister, Citrus Park Mall
07.2021 - 08.2022
  • Greeting customers with a positive attitude, perform cash wrap duties.
  • Standardize the merchandise according to company standards.
  • Was employee of the month in January 2022, and received 7 positive performance notes.

Education

Tourism, Hospitality, and Event Management

University of Florida
Gainesville, FL
08-2026

Communications

University of South Florida
Tampa, FL
04.2024

Hillsborough Community College
Tampa, FL
05.2022

Timeline

Café Worker

Mandolas Italian Kitchen
05.2024 - 07.2024

Hostess/Busser

Glory Days Grill
05.2023 - 01.2024

Baker

Crumbl Cookies
05.2023 - 08.2023

Summer Camp Counselor

Cheval Summer Camp
06.2022 - 08.2022

Sales Associate

Hollister, Citrus Park Mall
07.2021 - 08.2022

Tourism, Hospitality, and Event Management

University of Florida

Communications

University of South Florida

Hillsborough Community College
Gianna Silvest