Gianna Spina
Thomaston,CT
Summary
I am a reliable candidate ready to take on challenges using problem-solving and task-prioritization skills to help the team succeed. A dedicated professional with demonstrated customer service, time management, and trend-tracking strengths. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.
Overview
9
9
years of professional experience
Work History
Promotion Events Support
I Heart Radio
2024.05 - Current
- Greeted event participants and provided engaging experience.
- Set up and break down audio equipment, promotional tents, hang banners and other staging elements
- Execute promotions such as remotes, events, van appearances and other marketing and promotions team activities
- Capture and recap promotional events via photos, video, audio, social media, etc
- Coordinate contest prize inventory, prize sheets, prize fulfillment and release forms
Waitress Trainer
Maggie Mcfly's
2022.08 - Current
- Processed orders and payments using POS system terminals and registers.
- Handled guest needs with upbeat attitude and attention to detail.
- Worked in fast-paced environment, handled multiple priorities and learned new procedures.
- Trained new servers on restaurant policies and procedures
- Collaborated with management to identify areas of improvement in service quality.
Dining Room Captain
Mission BBQ
2021.04 - Current
- Served as host for diners to drive pleasurable dining experiences.
- Maintained clean, safe and hazard-free work environment.
- Coordinated dining service with other departments.
- Followed OSHA, safety, health and sanitation guidelines.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Delivery Driver
Domino's Pizza
2020.07 - 2021.03
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Enhanced company's image by complying with uniform and appearance standards to contribute to atmosphere of teamwork and professionalism.
- Anticipated customers' questions and complaints and skillfully handled concerns.
Daycare Assistant
Play And Learn Child Development Center
2017.08 - 2019.06
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Promoted learning and social development through structured and unstructured playtime.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Planned and implemented crafts and other activities to spark interest and enhance development.
- Met with parents about daily activities, positive developments and issues.
Education
Associate of Science - Criminal Justice
Tunxis Community College
Farmington, CT05.2023
High School Diploma -
Thomaston High School
Thomaston, CT06.2019
Skills
- Customer Service
- Problem-Solving
- Team Leadership
- Staff Training
- Interpersonal Communication
- Food Safety Awareness
Timeline
Promotion Events Support
I Heart Radio
2024.05 - Current
Waitress Trainer
Maggie Mcfly's
2022.08 - Current
Dining Room Captain
Mission BBQ
2021.04 - Current
Delivery Driver
Domino's Pizza
2020.07 - 2021.03
Daycare Assistant
Play And Learn Child Development Center
2017.08 - 2019.06
Associate of Science - Criminal Justice
Tunxis Community College
High School Diploma -
Thomaston High School