Gianna Spivey
Villas,NJ
Summary
Dedicated cleaning professional with a proven track record at Congress Hall, excelling in client communication and eco-friendly practices. Recognized for implementing efficient cleaning techniques that enhanced productivity and achieved zero complaints regarding cleanliness. Committed to safety protocols and fostering teamwork, ensuring a pristine environment for guests and staff alike.
Overview
7
7
years of professional experience
Work History
Cleaner
Self Employed
Villas, NJ
01.2019 - Current
- Performed thorough cleaning of residential and commercial spaces to maintain high standards of cleanliness.
- Utilized eco-friendly cleaning products to promote sustainability and health-conscious environments.
- Organized cleaning schedules to ensure timely completion of tasks and client satisfaction.
- Implemented efficient cleaning techniques to enhance productivity and reduce time spent on each task.
- Maintained inventory of cleaning supplies, ensuring availability and proper usage of materials.
- Trained new clients on best practices for maintaining cleanliness between scheduled services.
- Conducted quality checks on completed work to uphold service excellence and client trust.
- Developed customized cleaning plans tailored to specific client needs and preferences.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
- Supported event setups and teardowns, ensuring venues were returned to their original state promptly.
- Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
- Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
- Improved overall cleanliness and hygiene by using eco-friendly cleaning products and techniques.
- Implemented recycling program, significantly reducing waste and promoting environmental responsibility.
- Increased cleaning efficiency with introduction of color-coded cloth system to prevent cross-contamination.
- Streamlined cleaning processes to increase efficiency without compromising on quality.
- Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
- Collaborated with maintenance team to identify and resolve issues requiring repair, enhancing overall facility safety.
- Sustained cleanliness and order in outdoor areas, making them more inviting for guests and employees.
- Contributed to team efforts by training new staff on best practices in cleaning and maintenance.
- Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
- Maintained detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Supervised supplies in inventory and submitted reorder requests.
- Operated buffers and burnishers to clean and polish floors.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Maintained floor cleaning and waxing equipment.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
- Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
- Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.
- Enhanced guest experience by maintaining pristine conditions in guest rooms and suites.
- Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.
- Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
- Fostered safer work environment by promptly addressing spills and potential hazards.
Hostess/Barista/Server
Congress Hall
Cape May, NJ
01.2022 - 12.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table assignments for efficiency.
- Provided menu guidance, enhancing guest dining experience through knowledge of offerings.
- Coordinated with kitchen and wait staff to ensure timely service delivery.
- Maintained cleanliness and organization of dining area for optimal guest comfort.
- Assisted in training new hosts, fostering teamwork and effective service practices.
- Handled guest inquiries and complaints with professionalism, ensuring satisfaction levels remained high.
- Supported special event setups, contributing to seamless execution of large gatherings or functions.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Provided patrons with estimated waiting times during peak service hours.
- Opened and closed seating sections according to volume of guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Promoted business loyalty by fostering positive customer relationships.
- Delivered pick-up and curbside orders to guests.
Server
Rio Grande Diner
01.2019 - 01.2021
- Provided excellent customer service in fast-paced dining environment.
- Learned menu items and daily specials to assist patrons effectively.
- Took orders accurately and communicated them promptly to kitchen staff.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with team members to enhance overall guest experience.
- Assisted in setting up tables for events and special occasions.
- Adapted quickly to changing priorities during peak hours of service.
Education
GED -
Cape May County Technical High School
188 Crest Haven Rd, Cape May Court House, NJ 08210Skills
Cleaning techniques
Time management
Eco-friendly practices
Client communication
Customer service
Safety protocols
Team collaboration
Deep cleaning methods
Event support
Waste reduction
Floor care maintenance
Special cleaning equipment
Space organization
Health compliance standards
Training and onboarding
Problem resolution
Service excellence
Equipment handling
Cleaning and sanitizing
Sweeping and mopping
Housekeeping
Reliability and punctuality
Problem-solving
Efficient cleaning techniques
Interior and exterior cleaning
Restroom sanitation
Attention to detail
Sanitation practices
Dusting techniques
Chemical handling
Health and safety compliance
Disinfection practices
Inventory management
Quality assurance
Timeline
Hostess/Barista/Server
Congress Hall
01.2022 - 12.2025
Cleaner
Self Employed
01.2019 - Current
Server
Rio Grande Diner
01.2019 - 01.2021
GED -
Cape May County Technical High School