Gianna Swamy

-Warmly greeted callers and offered assistance in transferring to appropriate department or employee.

-Attended safety training meetings to learn procedures for handling medical and fire emergency calls.

-Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.

-Demonstrated creativity and resourcefulness through the development of innovative solutions.

-Excellent communication skills, both verbal and written.

-Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

-Applied effective time management techniques to meet tight deadlines.

-Restocked and organized merchandise in front lanes. -Helped customers complete purchases, locate items, and join reward programs.

-Worked effectively in fast-paced environments.

-Worked well in a team setting, providing support and guidance.

-Trained and mentored new employees to maximize team performance.

-Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

-Enforced company policies and regulations with employees.