Summary
Overview
Work History
Education
Skills
objectives
Timeline
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Gianna Todisco

Melbourne,FL

Summary

Dynamic hospitality professional with a proven track record at Meg O Malleys, excelling in customer service and team collaboration. Adept at managing high-pressure situations and enhancing guest experiences through effective communication. Skilled in POS software and adaptable to changing environments, consistently delivering exceptional service and maintaining operational standards.

Overview

4
4
years of professional experience

Work History

Host

Meg O Malleys
06.2023 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Host

Long Doggers
02.2023 - 06.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.

Concessions Cashier

Galaxy Skateway
06.2021 - 01.2023
  • Improved customer satisfaction by providing efficient and friendly service at the concession stand.
  • Responded to customer complaints to help resolve issues.
  • Provided exceptional customer service by addressing concerns promptly and professionally.
  • Supported team members with various needs depending on customer influx and demand.
  • Consistently provided friendly service to promote better customer engagement.
  • Maintained clean, organized workspace according to operational standards.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.

Education

High School Diploma -

Melbourne High School
Melbourne, FL
05-2025

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Adaptable to change
  • Professional appearance
  • POS software
  • Telephone reception
  • Takeout order processing
  • Food allergy awareness

objectives

Looking for a full time position where i can continue to use my previous skills and grow in the workplace. Open to learning new trades and obtaining more experiences. I am a good asset to any company because of my easy going personality and my strive to be better. I have been working in the restaurant industry for almost 3 years and i have grown tremendously and am knowledgeable on how a restaurant runs. I am also servesafe and safestaff certified. 

Timeline

Host

Meg O Malleys
06.2023 - Current

Host

Long Doggers
02.2023 - 06.2023

Concessions Cashier

Galaxy Skateway
06.2021 - 01.2023

High School Diploma -

Melbourne High School

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Gianna Todisco