Summary
Overview
Work History
Education
Skills
Timeline
Generic
Gianna Tonucci

Gianna Tonucci

Charlotte,NC

Summary

Driven by a results-focused approach, I enhanced customer satisfaction and streamlined operations at Jimmy Johns Gourmet Subs, leveraging skills in staff coordination and training. My background includes mentoring at Chickfila, where I boosted staff productivity through effective training methods, and excelled in guest relations, demonstrating a professional appearance and exceptional team collaboration. Organized professional with experience in high volume restaurants. Fulfills customer orders while maintaining clean and safe environment. Delivers quality food and offers great organizational skills.

Overview

3
3
years of professional experience

Work History

FOH Worker

Wendys
03.2024 - Current
  • Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.
  • Provided exceptional customer service, resulting in repeat business and positive online reviews.
  • Maintained a clean and organized dining area, contributing to an appealing atmosphere for patrons.
  • Utilized time management skills effectively during peak hours to ensure all guests received prompt and attentive service.

Medical leave

08.2023 - 03.2024
Found out I was pregnant

Assistant Manager

Jimmy Johns Gourmet Subs
01.2023 - 07.2023
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.

Trainer

Chickfila
06.2021 - 09.2022
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.

Education

No Degree - Nursing

Belmont Abbey College
Belmont, NC
05.2027

Skills

  • Order Taking
  • Phone Etiquette
  • Professional Appearance
  • Up-selling techniques
  • Team Collaboration
  • Staff Coordination
  • Training and mentoring
  • Payment Processing
  • Greeting guests
  • Money Handling
  • Guest Relations
  • Dining area maintenance

Timeline

FOH Worker

Wendys
03.2024 - Current

Medical leave

08.2023 - 03.2024

Assistant Manager

Jimmy Johns Gourmet Subs
01.2023 - 07.2023

Trainer

Chickfila
06.2021 - 09.2022

No Degree - Nursing

Belmont Abbey College
Gianna Tonucci