Gianna Valeriano
Wall Township
Summary
Dedicated server delivering exceptional customer service, enhancing guest satisfaction and repeat business through effective complaint resolution and strong teamwork.
Overview
3
3
years of professional experience
Work History
Server
Chefs' Internation INC
09.2024 - Current
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Assisted in training new servers on menu knowledge and service protocols.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Handled cash transactions accurately, contributing to daily financial reconciliation.
- Resolved customer complaints promptly, fostering a positive dining environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
River Rock Bar & Grill
03.2023 - 08.2024
- Processed orders efficiently, maximizing throughput during peak hours.
- Participated in team meetings to discuss service improvements and operational efficiency.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Education
Associate of Science - Forensic Science
Brookdale Community College
Lincroft, NJ05-2028
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- High volume dining
- Team collaboration
- Order accuracy
- Table bussing
- Multitasking and organization
- Point of sale (POS) system operations
Accomplishments
While working at Rods Tavern for less than a year, I was promoted to head server and given managerial responsibilities.
Timeline
Server
Chefs' Internation INC
09.2024 - Current
Server
River Rock Bar & Grill
03.2023 - 08.2024
Associate of Science - Forensic Science
Brookdale Community College