Gianna Viola
Bridgewater,NJ
Summary
Experienced with providing empathetic support and guidance to peers facing personal challenges. Utilizes active listening and communication skills to foster trust and understanding. Knowledge of conflict resolution techniques and emotional support strategies.
Respected youth care professional with proven track record in residential settings. Well-versed in creating supportive environments and fostering positive youth development. Known for strong team collaboration and adaptability to changing needs, leveraging effective communication and conflict resolution skills.
Overview
5
5
years of professional experience
Work History
Lead Care Provider
Bridgewater Raritan School District
Bridgewater, NJ
02.2026 - Current
- Provided individualized support to students with diverse needs, fostering inclusive learning environments.
- Facilitated communication between students, families, and staff to enhance understanding of student needs.
- Led initiatives to improve care procedures, resulting in enhanced student satisfaction and safety protocols.
Residential Youth Counselor
Carrier
Belle Mead, NJ
08.2025 - 01.2026
- Led crisis intervention efforts, de-escalating potentially volatile situations effectively.
- Enhanced program efficiency by streamlining documentation and reporting processes.
- Implemented behavior modification techniques to assist residents in making positive choices towards personal growth.
- Promoted a safe living environment by enforcing house rules and monitoring resident behavior.
- Coordinated recreational activities that encouraged socialization, team building, and stress relief for residents.
Cashier
Wegmans
Bridgewater, NJ
10.2020 - 06.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Peer Counselor
Mental Health Association
Galloway, NJ
01.2025 - 05.2025
- Monitored client progress, adjusting counseling techniques as needed to optimize outcomes.
- Enhanced cultural competence by attending trainings on diversity issues within the mental health field.
- Supported clients personal growth by facilitating workshops on topics such as self-esteem, healthy relationships, and stress management.
- Organized regular group therapy sessions, providing a supportive environment for clients to share their experiences and challenges.
- Advocated for client needs within the community, connecting them to relevant resources and services for additional support.
Waitress
Olive Garden
Mays Landing, NJ
11.2024 - 04.2025
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Receptionist
Center for Psychology and Treatment
Bridgewater, NJ
06.2024 - 01.2025
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through a professional demeanor and excellent interpersonal skills.
Education
Bachelor of Arts - Psychology
Stockton University
Absecon, NJ05-2025
High School Diploma - undefined
Bridgewater-Raritan Regional High School
Bridgewater, NJ06-2021
Skills
- Leadership
- Time management
- Hospitality and accommodation
- Active listening
- Reliable
- Organized
- Positive
- Patient Care
COMMUNITY SERVICE & VOLUNTEER WORK
- Sunrise Senior Citizen Home: I sat with elderly residents and played games, and engaged residents in friendly conversation.
- SHIP program at Saint Bernard's Church: I assisted in making food for the disadvantaged local people.
- Women in Need (WIN): I donated daily essentials to women in shelter and we met once a month to hold fundraisers.
- Make a Wish Foundation: We would hold fundraisers to raise money to donate to children with illnesses.
Timeline
Lead Care Provider
Bridgewater Raritan School District
02.2026 - Current
Residential Youth Counselor
Carrier
08.2025 - 01.2026
Peer Counselor
Mental Health Association
01.2025 - 05.2025
Waitress
Olive Garden
11.2024 - 04.2025
Receptionist
Center for Psychology and Treatment
06.2024 - 01.2025
Cashier
Wegmans
10.2020 - 06.2025
High School Diploma - undefined
Bridgewater-Raritan Regional High School
Bachelor of Arts - Psychology
Stockton University