Gianna White
Ocean
Summary
Dynamic and results-driven event management professional with experience in planning, coordinating, and executing high-profile events. Adept at building strong client relationships, managing logistics, and delivering seamless experiences under pressure. I am eager to leverage my organizational, negotiation, and communication skills to transition into a sales role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bistro Server
Courtyard by Marriott
07.2021 - Current
- Processed payments using MICROS system
- Increased repeat business through friendly and professional interactions with guests, remembering their preferences and dietary needs.
- Contributed to revenue growth by upselling menu items and promoting daily specials effectively.
Guest Experience Specialist
Courtyard by Marriott
07.2021 - 01.2025
- Mediated phone calls professionally, assisting with reservations and inquiries
- Maintained accurate records of reservations, guest details, and special requests in computer system
- Resolved guest complaints professionally and courteously
- Established in MARSHA and FOSSE
Bottle Server
Teak
10.2024 - 12.2024
- Monitored inventory levels for liquor, mixers, and garnishes to prevent shortages during service hours
- Processed beverage orders using POS system
- Increased overall sales by upselling premium bottles, mixers, and additional services.
Bartender
Jenks Club
05.2023 - 10.2024
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Event Manager
Courtyard by Marriott
03.2024 - 10.2024
- Structured in CI/SFAWeb can take event from turnover to actualization
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution
- Streamlined event planning processes by implementing efficient project management strategies
Education
Bachelor of Hospitality and Tourism Management -
Stockton University
Galloway, NJ05.2022
Associate Degree -
Brookdale Community College
Lincroft, NJ12.2020
Skills
- Problem Solving
- Customer Service Excellence
- Organized
- Multi-tasking & Team Management
Certification
- ServSafe
- Tips on Premise
- ABC CARD
Timeline
Bottle Server
Teak
10.2024 - 12.2024
Event Manager
Courtyard by Marriott
03.2024 - 10.2024
Bartender
Jenks Club
05.2023 - 10.2024
Bistro Server
Courtyard by Marriott
07.2021 - Current
Guest Experience Specialist
Courtyard by Marriott
07.2021 - 01.2025
Associate Degree -
Brookdale Community College
Bachelor of Hospitality and Tourism Management -
Stockton University
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