Gianna Whitney
Gray,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Project Planner
Thoma-Sea Marine Contractors, LLC
Houma, LA
10.2022 - Current
- Spot gaps and leas focused initiatives to bring delivery excellence in specific areas as requested.
- Prepare business reports for internal management.
- Monitor and revise the implementation plan as and when required.
- Ensure the project is executed according to guidelines and policies established by the company and local laws.
- Develop and execute objectives for self and others.
People & Customer Success Coordinator
Lynk Remote Technology, LLC
San Diego, CA
01.2022 - 03.2022
- Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for team members.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Fielded customer facing communications into Monday.com and Google Workspace.
- Onboard new contractors.
Secretary
Extreme Motorsports Of New Orleans, LLC
Elmwood, LA
04.2021 - 09.2021
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Recorded expenses and maintained accounting records.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and greeted callers enthusiastically.
- Provided onboarding and training for new support staff.
- Managed over 50 customer calls per day.
Logistics Coordinator
Harvey Gulf International Marine LLC.
New Orleans, LA
09.2019 - 07.2020
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Managed system support functions to set priorities and service levels expectations.
- Verified accurate account invoicing through collaboration with accounting department.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Managed HGIM's form of daily tracking through AirTable.
- Maintained department procedures manual detailing processing requirements for each individual account.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
- Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.
- Produced weekly status reports detailing logistic operations and problems.
- Explained proposed solutions to customers, management and other interested parties through written proposals and oral presentations.
- Communicated with CEO daily on day-rates for vessels customer was interested in for job.
- Increased sales by 10%.
Waitress
Gendusa's Italian Market
Kenner, LA
06.2015 - 09.2019
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Professional Intern
OMC, Inc
Cut Off, LA
04.2019 - 07.2019
- Answered incoming telephone calls, took down messages and provided information.
- Sorted and organized files, spreadsheets and reports.
- Delivered clerical support by handling range of routine and special requirements.
- Upheld office schedule and calendar to coordinate workflow and meetings.
- Collaborated in professional team to solve workflow issues.
- Maintained organized inventory by checking stock to determine supply levels, expediting orders and delivering materials to work stations.
- Optimized new employee training on gear and procedures to maximize team safety.
Professional Intern
Gulf Offshore Logistics, LLC
Raceland, LA
05.2017 - 08.2018
- Answered incoming telephone calls, took down messages and provided information.
- Sorted and organized files, spreadsheets and reports.
- Delivered clerical support by handling range of routine and special requirements.
- Upheld office schedule and calendar to coordinate workflow and meetings.
- Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
- Collaborated in professional team to solve workflow issues.
- Achieved management recognition by designing and implementing special project during internship.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Restocked office supplies and retrieved files for staff.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
- Developed business, financial and analytical skills needed for career.
- Took detailed meeting minutes, prepared meeting rooms and compiled paperwork to support department.
Education
Bachelor of Science - Business Management
Nicholls State University
Thibodaux, LA05-2019
Skills
- Progress Tracking
- Teamwork
- Detail-Oriented
- Records Management
- Customer Relations
- Technical Knowledge
- Investigating Problems
- Developing Solutions
Timeline
Project Planner
Thoma-Sea Marine Contractors, LLC
10.2022 - Current
People & Customer Success Coordinator
Lynk Remote Technology, LLC
01.2022 - 03.2022
Secretary
Extreme Motorsports Of New Orleans, LLC
04.2021 - 09.2021
Logistics Coordinator
Harvey Gulf International Marine LLC.
09.2019 - 07.2020
Professional Intern
OMC, Inc
04.2019 - 07.2019
Professional Intern
Gulf Offshore Logistics, LLC
05.2017 - 08.2018
Waitress
Gendusa's Italian Market
06.2015 - 09.2019
Bachelor of Science - Business Management
Nicholls State University