Gianna Williams
Sicklerville,NJ
Summary
Well-rounded Personal Care Aide with four years assisting clients with various daily living needs at home. Talented at offering attentive care to patients by managing health needs, helping with personal grooming, carrying out light housekeeping and caring for the patient . Expert communicator when supporting patients' needs, documenting information and interacting with supervisors.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Big Lots
02.2024 - 10.2024
- Monitored customers for signs of security concerns and escalated issues to management.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered questions about store policies and addressed customer concerns.
Direct Support Professional
Neuron
08.2023 - 08.2024
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
- Assisted disabled clients to support independence and well-being.
Resident Assistant
Miss Ceilys Blues Daycare
05.2022 - 03.2024
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Assisted residents in preparing for activity and social programs.
- Maintained clean, safe, and well-organized patient environment.
- Facilitated smooth transition of new students into residential program.
- Supported students experiencing mental health challenges by actively listening, offering resources, and connecting them with appropriate support services.
- Evaluated student progress to identify areas of improvement and provide feedback.
- Developed and maintained relationships with parents to promote positive living environment for students.
- Monitored student behavior and responded to disciplinary issues in accordance with established policies.
Direct Support Professional
Bancroft
02.2021 - 06.2023
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Transported clients to medical and dental appointments to provide support.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Education
Highschool Diploma - Clinical Psychology
Winslow High School
Atco, NJ06.2024
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Customer Assistance
- Cash Handling
- Reliability and punctuality
- Retail Sales
- Flexible Schedule
Timeline
Retail Sales Associate
Big Lots
02.2024 - 10.2024
Direct Support Professional
Neuron
08.2023 - 08.2024
Resident Assistant
Miss Ceilys Blues Daycare
05.2022 - 03.2024
Direct Support Professional
Bancroft
02.2021 - 06.2023
Highschool Diploma - Clinical Psychology
Winslow High School
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