Gianna Williams
Shoreham
Summary
Dynamic Medical Secretary with expertise in patient scheduling and HIPAA compliance at Northwell Health. Proven ability to enhance clinic workflow and maintain confidentiality while delivering exceptional customer service. Strong organizational skills and critical thinking drive efficient communication between patients and healthcare providers, ensuring seamless care delivery.
Overview
6
6
years of professional experience
Work History
Medical Secretary
Northwell Health
07.2024 - 02.2025
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Processed medical records and maintained confidentiality in compliance with HIPAA regulations.
- Coordinated communication between patients and healthcare providers to ensure seamless care delivery.
- Assisted in the preparation of patient charts and documentation for medical procedures.
Stretch Practitioner
Stretchzone
02.2024 - 07.2024
- Assisted clients in achieving flexibility and strength through guided stretching techniques.
- Educated clients on benefits of regular stretching and mobility exercises.
- Maintained cleanliness and organization of studio environment to enhance client experience.
- Collaborated with team members to create customized stretching programs based on individual needs.
- Monitored client progress and provided feedback for continuous improvement in performance.
- Implemented safety protocols to ensure a secure environment during sessions.
Coach
Body20
05.2023 - 07.2024
- Developed customized fitness programs tailored to individual client goals and needs.
- Conducted one-on-one coaching sessions to enhance client performance and motivation.
- Monitored client progress, adjusting plans to ensure optimal results and adherence.
- Educated clients on proper exercise techniques and nutritional guidance for holistic health.
- Implemented group training sessions to foster community engagement and support among clients.
- Collaborated with team members to refine coaching strategies and share best practices.
- Utilized fitness assessment tools to evaluate client capabilities and track improvements.
- Provided ongoing feedback and support, fostering a positive environment for personal growth.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
Sales Associate Manager
European Wax Center
08.2022 - 07.2023
- Trained and mentored new sales associates to enhance team performance and service delivery.
- Implemented effective sales strategies to maximize revenue and customer satisfaction.
- Analyzed sales data to identify trends, informing inventory management and promotional activities.
- Developed training materials focused on product knowledge and customer service excellence.
- Coordinated scheduling and staffing to optimize store operations during peak hours.
- Fostered strong relationships with customers, enhancing loyalty through personalized service experiences.
- Monitored inventory levels, ensuring adequate stock for high-demand products while minimizing waste.
- Led team meetings to communicate goals, track progress, and motivate staff towards achieving targets.
- Managed a team of sales associates, providing guidance and support to improve overall performance.
Sales Associate
Planet Fitness
04.2021 - 04.2022
- Assisted members with inquiries, providing exceptional customer service and fostering a welcoming environment.
- Maintained cleanliness and organization of gym facilities, ensuring compliance with health and safety standards.
- Operated point-of-sale system efficiently, processing transactions and managing cash register activities accurately.
- Educated new members on gym equipment usage, promoting safe and effective workout practices.
- Collaborated with team members to execute promotional events, enhancing member engagement and retention efforts.
- Monitored fitness area for safety concerns, proactively addressing issues to maintain a secure workout space.
- Supported inventory management by tracking supplies and assisting in restocking to ensure availability of products.
- Adapted quickly to changing priorities, demonstrating flexibility in high-pressure situations while maintaining service excellence.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Restaurant Hostess
SPIRRO’S
06.2019 - 09.2020
- Greeted and seated guests promptly, enhancing their dining experience.
- Managed reservation system to streamline table assignments and reduce wait times.
- Assisted in maintaining cleanliness and organization of waiting areas and dining spaces.
- Provided menus and informed guests of daily specials to facilitate informed ordering.
- Collaborated with servers to ensure smooth communication between front and back of house.
- Handled guest inquiries and complaints professionally, contributing to customer satisfaction.
Education
Associates - Early Childhood Education
Suffolk Community College
Riverhead, NY08.2022
Skills
- Medical terminology
- Clinical support
- Customer service
- Patient scheduling
- Medical terminology expertise
- Patient confidentiality adherence
- Strong organizational skills
- Critical thinking
- Telephone customer support
- Medical office management
- Patient check-in
- Medical records management
- Professional telephone etiquette
- Medicare/Medicaid
- HIPAA compliance
- Electronic recordkeeping
- Insurance verification
- Payment collection
- EMR updating
- Patient scheduling proficiency
- Detail-oriented approach
Timeline
Medical Secretary
Northwell Health
07.2024 - 02.2025
Stretch Practitioner
Stretchzone
02.2024 - 07.2024
Coach
Body20
05.2023 - 07.2024
Sales Associate Manager
European Wax Center
08.2022 - 07.2023
Sales Associate
Planet Fitness
04.2021 - 04.2022
Restaurant Hostess
SPIRRO’S
06.2019 - 09.2020
Associates - Early Childhood Education
Suffolk Community College