Gianna Geena Perez Rodriguez
Miami,Florida
Summary
Customer-oriented professional based in Miami with solid experience as a front desk representative and cashier. Skilled in delivering excellent customer service, managing daily operations, and handling transactions with accuracy. Proficient in computer use and a variety of software programs, including POS systems and office tools. Known for a friendly and professional attitude, strong communication skills, and the ability to thrive in fast-paced environments while ensuring a positive customer experience.
Overview
8
8
years of professional experience
Work History
Customer Services
Reinaldo Mojica
01.2023 - 04.2025
- Delivered excellent customer services, promptly addressing concerns and questions.
- Supervised work teams and motivated individuals to meet goals and objectives through stellar customer services.
- Coordinated disaster recovery efforts following unexpected system outages or natural disasters, minimizing impact on customer services.
- Facilitated smooth migrations of customer services between platforms, minimizing impacts on end-users'' experiences.
- Coordinated regular team meetings to discuss performance metrics, share insights, and provide ongoing support for success in their roles as Customer Services Managers.
- Completed reports detailing daily actions, customer services issues, and notable incidents.
- Provided exceptional customer service by attentively listening to client concerns or requests while providing expert advice on products or services offered.
- Delivered exceptional customer service that resulted in positive feedback from clients regarding their satisfaction with provided care services.
- Implemented customer feedback mechanisms, allowing for continuous improvement of banking services based on client input.
Cashier Assistant Manager
Ana Garcia
05.2017 - 01.2021
Education
High School Diploma - Robert Morgan
Eduardo Garcia
Cienfuegos Cuba 02.2024
Skills
- Customer Service in Spanish and English
- Adjusts well to high demand work environments
- Good problem-solving attitude
- Cosmetologist and Waxing Specialist
- Provide customers with outstanding service and assistance in solving their queries and doubts
- Computer Skills: Microsoft Office
- Restaurant Assistant: Waitress, Host, etc
- Cashiers Skills and Retail or Supermarket Sales
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Services
Reinaldo Mojica
01.2023 - 04.2025
Cashier Assistant Manager
Ana Garcia
05.2017 - 01.2021
High School Diploma - Robert Morgan
Eduardo Garcia
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