Giannee Brickhouse
Chesapeake,VA
Summary
Dynamic professional with a proven track record in lease negotiation and exceptional customer service, honed at Amazon and in the real estate sector. Skilled in documentation management and fostering business partnerships, I excel in driving efficiency and resolving conflicts. Demonstrated success in project planning and solution implementation, enhancing operational excellence.
Overview
7
7
years of professional experience
Work History
Leasing Coordinator
Emerald Lake Apartments
09.2021 - 02.2023
- Responded to requests and scheduled appointments for property showings.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Greeted clients, showed apartments, and prepared leases.
Customer Service Representative
Amazon
10.2018 - 04.2020
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Administrative Assistant
Givens Industries
08.2016 - 08.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
Education
No Degree -
TCC
PortsmouthHigh School Diploma -
Indian RIver High School
Chesapeake, VA06-2016
Skills
- Real estate
- Documentation management
- Lease negotiation
- Social media marketing
- Fair housing policies
- Business partnerships
- Scheduling
- Records retrieval
- Bookkeeping
- Letter preparation
- Memo preparation
- Reception oversight
- Vendor management
- Solution implementation
- C# programming
- Project planning
Timeline
Leasing Coordinator
Emerald Lake Apartments
09.2021 - 02.2023
Customer Service Representative
Amazon
10.2018 - 04.2020
Administrative Assistant
Givens Industries
08.2016 - 08.2018
No Degree -
TCC
High School Diploma -
Indian RIver High School
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