Responsible for training, evaluating, and supporting team members to ensure they stayed on task, followed policies, and upheld a high standard of care and professionalism. I led daily operations including documentation, cleaning schedules, and staffing while promoting and selling programs like birthday parties to meet monthly financial goals. I consistently engaged with families to explain the value of our services and uphold Life Time’s commitment to excellence. Currently NMLS Registered (NMLS #2682789) and fully self-funding my national exam and study materials. Actively preparing for licensure, with my exam scheduled for June 11, 2025, demonstrating both initiative and long-term dedication to the mortgage industry.
Leadership – Supervising staff, training, and handling discipline
Communication – Professionally engaged with members and staff to ensure smooth operations
Customer Service – Delivered high-quality service and support in a fast-paced environment
Adaptability – Handled a wide range of responsibilities while maintaining focus and consistency
Professionalism – Maintaining a mature, composed presence even under pressure
Decision-Making – Making calls quickly and confidently when needed