Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gianni Bowman

Los Angeles,CA

Summary

Focused and professional administrative/ HR assistant experienced in office management and staffing support. Talented at training new hires, managing employee files and screening potential employees. Adaptable and willing to go the extra mile and learn new tasks.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

Home Health Aide

Care.com Inc
Los Angeles, CA
11.2018 - 01.2024
  • Documented patient status and reported changes in care needs.
  • Recorded daily notes about client conditions, treatments provided and progress made.
  • Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Administered medications as instructed by physician or nurse practitioner.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.

Administrative /HR Administrative Assistant

Puma Energy
01.2014 - 09.2018
  • Explained company personnel policies, benefits and procedures to employees or job applicants.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
  • Developed and maintained training materials and benefits packets for new hires.
  • Coordinated training schedules and filed crucial administrative paperwork.
  • Facilitated employee activities
  • Maintained employee records in compliance with company policies and legal regulations.
  • Assisted with employees payroll process
  • Organized meetings between management team members to discuss various HR issues or initiatives and kept minutes of meetings.
  • Guided employees through automated self-service platform for real-time attendance tracking and queries.
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
  • Performed administrative duties such as filing, copying, scanning and faxing documents.
  • Provided support to the HR department by preparing documents, updating databases and organizing files.

Customer Service Representative

Atlantic Bank Limited
05.2007 - 06.2010
  • Conferred with customers by telephone or in person to provide information about products or services.
  • Developed strong customer relationships to encourage repeat business.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Set up and activated customer accounts.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Updated databases with new and modified customer data.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Worked with cross-functional teams to achieve goals.

Education

Associate of Science - Accounting And Business Management

St. John's College Junior College
Belize City
05-2007

Skills

  • Report Generation
  • Scheduling Expertise
  • Office Administration
  • Document Preparation
  • Employee Relations
  • Employee Engagement
  • Meeting Planning
  • Compensation/Payroll
  • Personnel Records Maintenance
  • Business Administration
  • Administrative Skills
  • Effective Planning
  • Customer Service

Timeline

Home Health Aide

Care.com Inc
11.2018 - 01.2024

Administrative /HR Administrative Assistant

Puma Energy
01.2014 - 09.2018

Customer Service Representative

Atlantic Bank Limited
05.2007 - 06.2010

Associate of Science - Accounting And Business Management

St. John's College Junior College

Similar Profiles

CREATE PROFILE
Gianni Bowman