Gianni Brown
Jacksonville
Summary
Sufficient in fraud detection and response, prepared for challenging roles in financial security. Leveraged investigative expertise to minimize risk and ensure compliance. Known for strong collaboration skills and adapting to dynamic environments, while employing keen attention to detail and comprehensive knowledge of fraud prevention.
Overview
4
4
years of professional experience
Work History
Senior Fraud Analyst II
Bank of America
08.2023 - Current
- Reviews and analyzes accounts and relationships that may need specialized handling and unique solutions
- Responsible for reviewing complex products for the prevention and detection of possible fraud
- Completing outbound calls for check verification, taking appropriate action based on transaction characteristics of greater complexity, and resolving fraudulent activity and service support
- Manages high-risk banking products to ensure legitimate transactions are approves, minimize client impact at the point of sale, detect fraudulent activity, and limit account activity if necessary
- Makes decisions based on judgment, research, and extensive job experience, following established procedures and guidelines while leveraging multiple systems
Indirect Collateral Specialist
Bank of America
04.2022 - 08.2023
- Work both independently and in a team environment where answering questions and providing information to fellow associates
- Completes reports and logs work assignments as requires
- Responsible for analyzing and researching lien release for Auto and Recreational Vehicle loans
- Flexibility to switch between assignments/job functions as needed and resolve routine problems independently
- Directly contacting bank customers, state licensing agencies, DMV’s and dealerships to obtain perfected auto titles
Member Service Representative
SoFi
06.2021 - 05.2022
- Handles40+ inbound customer interactions regarding loan applications
- Actively collaborating and contributing to other departments within the company to meet member’s high expectations
- Successfully fulfilling each member’s request through one call resolution
- Review and process personal loan applications in a timely manner
- Discuss potential solutions and ways to improve member’s financial independence
- Respond to member inbound inquiries via phone and chat regarding SoFi’s Student Loan and Personal Loan applications
Banking Specialist1
TD Auto Finance
09.2020 - 03.2021
- Develop and manage working relationships within own team and other departments within the company
- Thorough knowledge of standard banking practice and procedures relating to loan administration and payments
- Handles50+ inbound calls per day, providing detailed and polite service to ensure customer’s satisfaction and retention
- Responsible for actively listening to customers problems/concerns and addressing each inquiry in a timely and accurate fashion
- Ensuring the accuracy of processes, such as providing a high level of service for clients
Education
Paxon School for Advanced Studies
01.2018
Skills
- Relationship building
- Problem Solving
- Analytical skills
- Computer MS Skills
- Critical thinking
- Written/Verbal Communication
- Anti-fraud systems
- Transaction monitoring
- AML compliance
- Financial transactions
- Customer support
LANGUAGES
English
Accomplishments
- Successfully identified and prevented a fraudulent transaction, saving the company over $200k.
- Had the opportunity to assist with a side-by-side with a new hire
- Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Senior Fraud Analyst II
Bank of America
08.2023 - Current
Indirect Collateral Specialist
Bank of America
04.2022 - 08.2023
Member Service Representative
SoFi
06.2021 - 05.2022
Banking Specialist1
TD Auto Finance
09.2020 - 03.2021
Paxon School for Advanced Studies
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