Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Gianni Davila

Terrell,TX

Summary

Responsible student with good judgment, time management and a flexible schedule. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Ferris Containers
Wills Point, TX
03.2024 - Current
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided accurate information about products and services to customers.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries via phone, email, and chat.
  • Resolved customer complaints promptly and efficiently.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed positive relationships with customers through friendly interactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Car Salesperson

Platinum Ford
Terrell, TX
03.2023 - 07.2023
  • Conducted test drives for prospective buyers.
  • Assisted customers in making informed decisions about the cars they were interested in purchasing.
  • Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
  • Provided follow-up customer service after a car sale was completed.
  • Advised customers on financing options and warranties available for their purchase.
  • Maintained customer satisfaction by providing prompt, reliable service.
  • Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
  • Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
  • Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
  • Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
  • Developed relationships with potential buyers through phone calls and emails.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.

Barista

Starbucks
Terrell, TX
07.2021 - 03.2023
  • Updated signage and displays, defining new and expanded products and services
  • Presented and explained drink menu, answering questions to educate customers
  • Operated cash registers and handled cash and card transactions
  • Maintained inventories by replenishing coffee bean supply and stocking brewing equipment
  • Cleaned and restocked dining room and bar areas and performed dishwashing and sanitation tasks
  • Trained new baristas on company processes and product preparation
  • Prepared teas, hot chocolate, and other non-coffee drinks for customers
  • Maintained clean and healthy environment by following proper safety and sanitation regulations
  • Sold and served baked goods and miscellaneous food items, increasing company revenue
  • Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers
  • Welcomed customers and answered questions regarding menu items and preparation methods
  • Accomplished new and different drink requests, enhancing coffee shop reputation
  • Implemented process improvements to enhance service and store appearance.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.

Sales Associate

Old Navy
09.2019 - 04.2021
  • Performed cleaning tasks, keeping store neat and organized
  • Introduced promotions and sale opportunities, enticing customers
  • Followed checklist to complete retail store opening and closing activities
  • Engaged with guests to understand and anticipate customer service needs
  • Promoted visual presentation standards by keeping store replenished
  • Greeted and escorted customers to product racks and shelves to assist with finding merchandise
  • Drove sales through customer relationship building and suggestive selling techniques
  • Operated cash register and POS to process sales transactions and handle payments
  • Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
  • Used product knowledge for handling objections
  • Kept signage and merchandise displays organized and up to date, promoting visual presentation standards
  • Alerted management to potential security issues, supporting loss prevention, and reducing shrink
  • Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities
  • Responded promptly to customer queries to increase overall satisfaction.

Education

Associate of Science - Radiologic Technology

Eastfield Community College
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05-2026

Skills

  • POS System Operations
  • New Hire Training
  • Excellent Memory
  • Retail Management
  • Sales Expertise
  • Adaptive and Creative
  • Product Display
  • Ability to Adapt
  • Team Player
  • Billing and Payment Processing
  • Origination Knowledge
  • Team Leadership
  • Intuit QuickBooks Point of Sale
  • QuickBooks experience
  • Intuit QuickBooks
  • Computer Skills
  • Active Listening
  • FLUENT IN [Spanish]
  • Customer Service
  • Microsoft Word
  • Excel spreadsheets
  • Advanced Excel
  • Microsoft Excel

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Customer Service Representative

Ferris Containers
03.2024 - Current

Car Salesperson

Platinum Ford
03.2023 - 07.2023

Barista

Starbucks
07.2021 - 03.2023

Sales Associate

Old Navy
09.2019 - 04.2021

Associate of Science - Radiologic Technology

Eastfield Community College

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Gianni Davila