GIANNI DENEGRI
OKLAHOMA CITY,OK
Summary
Customer-focused professional with experience in hotel, motel, and resort desk operations. Skilled in guest services, reservation management, and issue resolution to ensure positive guest experiences. Demonstrated ability to improve operational efficiency and enhance overall customer satisfaction through proactive problem-solving and effective communication. Successfully maintained high levels of guest service quality during peak periods.
Overview
4
4
years of professional experience
Work History
Hotel Staff Member
Hilton Hotels Corporation
Midwest City, USA
07.2022 - Current
- Streamlined check-in and check-out processes for increased efficiency, and improved guest experience.
- Trained new staff members on hotel policies, procedures, and best practices for delivering excellent customer service.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Responded to inquiries and room requests made online, by phone, and via email.
- Provided concierge services to guests including recommendations for restaurants, entertainment venues, transportation needs.
- Performed daily audits of guest accounts to ensure accuracy of billing records.
Vender Returns
Amazon Fulfillment Center
Oklahoma City, USA
10.2021 - 06.2023
- Managed a diverse portfolio of vendors, ensuring timely delivery of products and services to clients
- Maintained accurate records on all transactions, payments, and correspondence with vendors, ensuring transparency and compliance
- Implemented an efficient vendor management system that streamlined operations and reduced administrative workload
- Coordinated with cross-functional teams to identify opportunities for process improvements and cost reductions within the supply chain
Ship Dock, Forklift Operator Blue Badge Associate
Amazon Fulfillment Center
Oklahoma City, USA
10.2020 - 06.2023
- Assisted in inventory management, utilizing barcode scanners and computer systems for accurate recordkeeping
- Aided in training new employees on proper forklift operations and company policies, fostering teamwork among staff members
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce
Education
High School Diploma -
Mount Saint Mary's High School
Oklahoma City, OK01.1992
Boomer Sooner - Business Administration And Management
University of Oklahoma
Norman, OKSkills
- Forklift Operation
- Loading and Unloading
- Shipping and Receiving
- Production Deadline Management
- Concierge services
- Room inspection
- Banquet setup
- Housekeeping
- Cash handling proficiency
- Guest relations
- Reservation management
Timeline
Hotel Staff Member
Hilton Hotels Corporation
07.2022 - Current
Vender Returns
Amazon Fulfillment Center
10.2021 - 06.2023
Ship Dock, Forklift Operator Blue Badge Associate
Amazon Fulfillment Center
10.2020 - 06.2023
High School Diploma -
Mount Saint Mary's High School
Boomer Sooner - Business Administration And Management
University of Oklahoma
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