Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Accomplishments
Certification
Timeline
Generic

Gianni Eustace

Brooklyn,USA

Summary

Dedicated customer service representative with extensive industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong team player with a positive attitude, focused on contributing to overall company success. Results-oriented professional with a passion for building relationships and driving business growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Target
Brooklyn, NY
10.2019 - 05.2025
  • Handle incoming calls and emails, resolving customer issues and complaints promptly, enhancing satisfaction.
  • Assist with product selection, billing, and returns, ensuring smooth transactions and customer loyalty.
  • Manage payments and payment plans, keeping accounts current and reducing overdue balances.
  • Stay updated on promotions and security practices, providing accurate information to customers.

Human Resources Assistant

College Of Staten Island
Staten Island, NY
07.2024 - 12.2024
  • Performed administrative tasks related to payroll processing or benefit administration.
  • Processed paperwork associated with personnel transactions such as promotions or terminations.
  • Prepared onboarding documents for new hires, such as contracts and employee handbooks.
  • Provided administrative support to the Human Resources department including filing, data entry and record keeping.

Customer Service Representative

Amazon
Staten Island, NY
01.2020 - 05.2023
  • Analyzed customer feedback to identify improvement areas, enhancing service quality and satisfaction.
  • Installed, configured, and troubleshot hardware and software, ensuring seamless operations.
  • Provided technical support via phone, email, and remote tools, resolving issues efficiently.
  • Collaborated with third-party vendors to address complex technical problems, minimizing downtime.
  • Educated customers on special pricing and offerings, boosting sales and customer engagement.

Education

Bachelor of Science - Paralegal Studies

New York City College of Technology
Brooklyn, NY
12-2026

Skills

  • Appointment Scheduling
  • Customer Service
  • De-Escalation Techniques
  • Customer Relationship Management
  • Problem-Solving
  • Microsoft Outlook
  • Follow-Up
  • Multi-Task Management
  • In-Store Support
  • Administrative Support
  • Community Volunteering
  • Frontline Support
  • Hands-On Activities
  • Conflict Resolution
  • Lesson Planning

Hobbies and Interests

  • Philanthropy work, such as volunteering at local shelters and organizing food drives to help those in need.
  • Coordinated a community event that collected over 500 canned goods for a nearby food bank, ensuring that families had access to nutritious meals.

Accomplishments

  • Established my own business at the age of 14, including forming a Limited Liability Company (LLC) and developing a fully functional website to support operations and customer engagement.

Certification

  • Gained paraprofessional certificate in 2024.

Timeline

Human Resources Assistant

College Of Staten Island
07.2024 - 12.2024

Customer Service Representative

Amazon
01.2020 - 05.2023

Customer Service Representative

Target
10.2019 - 05.2025

Bachelor of Science - Paralegal Studies

New York City College of Technology

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