Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Accomplishments
Certification
Additional Information
Timeline
Generic

Gianni Eustace

Brooklyn

Summary

Dedicated customer service representative with extensive experience in delivering exceptional support and fostering client relationships. Proven ability to establish rapport with clients while consistently maintaining high levels of customer satisfaction. Strong team player with a positive attitude, contributing to overall company success through collaborative efforts. Results-oriented and passionate about building lasting relationships, driving business growth, and enhancing customer loyalty.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Call Center Representative

National Grid Usa Service Company
06.2025 - Current
  • Answered high-volume inbound calls from customers regarding billing, service requests, payment arrangements, and account inquiries.
  • Provided clear information on gas services, rates, and company policies to ensure customer understanding.
  • Assisted customers in resolving service interruptions, scheduling appointments, and reporting emergencies.
  • Processed payments, account updates, and service orders accurately using company software systems..

Customer Service Representative

Target
10.2019 - 05.2025
  • Handle incoming calls and emails, resolving customer issues and complaints promptly, enhancing satisfaction.
  • Assist with product selection, billing, and returns, ensuring smooth transactions and customer loyalty.
  • Manage payments and payment plans, keeping accounts current and reducing overdue balances.
  • Stay updated on promotions and security practices, providing accurate information to customers.

Human Resources Assistant

College Of Staten Island
07.2024 - 12.2024
  • Performed administrative tasks related to payroll processing or benefit administration.
  • Processed paperwork associated with personnel transactions such as promotions or terminations.
  • Prepared onboarding documents for new hires, such as contracts and employee handbooks.
  • Provided administrative support to the Human Resources department including filing, data entry and record keeping.

Customer Service Representative

Amazon
01.2020 - 05.2023
  • Analyzed customer feedback to identify improvement areas, enhancing service quality and satisfaction.
  • Installed, configured, and troubleshot hardware and software, ensuring seamless operations.
  • Provided technical support via phone, email, and remote tools, resolving issues efficiently.
  • Collaborated with third-party vendors to address complex technical problems, minimizing downtime.
  • Educated customers on special pricing and offerings, boosting sales and customer engagement.

Education

Bachelor of Science - Psychology

College of Staten Island
Staten Island, NY
12-2026

Skills

  • Appointment Scheduling
  • Customer Service
  • De-Escalation Techniques
  • Problem-Solving
  • Microsoft Outlook
  • Multi-Task Management
  • Administrative Support
  • Conflict Resolution

Hobbies and Interests

  • Coordinated a community event that collected over 500 canned goods for a nearby food bank, ensuring that families had access to nutritious meals.

Accomplishments

  • Established my own business at the age of 14, including forming a Limited Liability Company (LLC) and developing a fully functional website to support operations and customer engagement.

Certification

  • Gained Paraprofessional certificate in 2024.

Additional Information

  • Clubs & Organizations
  • Pre-Law Society Program we engage in discussions on legal careers, case studies, and networking with law professionals. We participate in events that strengthened knowledge of law school preparation and legal systems.

Timeline

Call Center Representative

National Grid Usa Service Company
06.2025 - Current

Human Resources Assistant

College Of Staten Island
07.2024 - 12.2024

Customer Service Representative

Amazon
01.2020 - 05.2023

Customer Service Representative

Target
10.2019 - 05.2025

Bachelor of Science - Psychology

College of Staten Island

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