Gianni Giemenez
Philadelphia,PA
Summary
Customer-focused professional with successful work Ethics. Successful skills ,working hard in any busy business environment.
Overview
8
8
years of professional experience
Work History
Transport
Penn Medicine
501 S 54th St
10.2023 - Current
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Assisted with deceased patients ,transporting them to the morgue.
- Responded to transportation questions and requests for information from children and parents.
Resident Assistant
Atria Senior Living
Lafayette Hill, PA
03.2022 - 10.2023
- Responded to room transfers, incident reports, and maintenance requests.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Assisted residents in preparing for activity and social programs.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Maintained clean, safe, and well-organized patient environment.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
Resident Assistant
Blessing Forever Homecare
2701 N Borad St
04.2020 - 03.2022
- Responded to room transfers, incident reports, and maintenance requests.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Assisted residents in preparing for activity and social programs.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Maintained clean, safe, and well-organized patient environment.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
Team Lead Receptionist
CSL Plasma
101 E OLNEY
03.2018 - 03.2020
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Acted as first point of contact and set appointments for prospective clients.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Fulfilled customer requests such as Donor information and assistants with donor questionnaire .
Customer Service Associate
Uhal
322 N 13th St
02.2016 - 03.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Education
High School Diploma -
Frankford High School
Philadelphia, PA06.2015
Skills
- Route Optimization
- Route Planning
- Conflict Resolution
- Decision Making
- Cross-cultural Communication
- Effective Communication
- Spanish Specking
Timeline
Transport
Penn Medicine
10.2023 - Current
Resident Assistant
Atria Senior Living
03.2022 - 10.2023
Resident Assistant
Blessing Forever Homecare
04.2020 - 03.2022
Team Lead Receptionist
CSL Plasma
03.2018 - 03.2020
Customer Service Associate
Uhal
02.2016 - 03.2018
High School Diploma -
Frankford High School