Summary
Overview
Work History
Education
Skills
Timeline
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Gianni Giemenez

Philadelphia,PA

Summary

Customer-focused professional with successful work Ethics. Successful skills ,working hard in any busy business environment.

Overview

8
8
years of professional experience

Work History

Transport

Penn Medicine
10.2023 - Current
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
  • Assisted with deceased patients ,transporting them to the morgue.
  • Responded to transportation questions and requests for information from children and parents.

Resident Assistant

Atria Senior Living
03.2022 - 10.2023
  • Responded to room transfers, incident reports, and maintenance requests.
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Assisted residents in preparing for activity and social programs.
  • Assisted residents with daily dental and mouth care, bath functions, and hair care.
  • Maintained clean, safe, and well-organized patient environment.
  • Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
  • Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.

Resident Assistant

Blessing Forever Homecare
04.2020 - 03.2022
  • Responded to room transfers, incident reports, and maintenance requests.
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Assisted residents in preparing for activity and social programs.
  • Assisted residents with daily dental and mouth care, bath functions, and hair care.
  • Maintained clean, safe, and well-organized patient environment.
  • Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.

Team Lead Receptionist

CSL Plasma
03.2018 - 03.2020
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Acted as first point of contact and set appointments for prospective clients.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Fulfilled customer requests such as Donor information and assistants with donor questionnaire .

Customer Service Associate

Uhal
02.2016 - 03.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.

Education

High School Diploma -

Frankford High School
Philadelphia, PA
06.2015

Skills

  • Route Optimization
  • Route Planning
  • Conflict Resolution
  • Decision Making
  • Cross-cultural Communication
  • Effective Communication
  • Spanish Specking

Timeline

Transport

Penn Medicine
10.2023 - Current

Resident Assistant

Atria Senior Living
03.2022 - 10.2023

Resident Assistant

Blessing Forever Homecare
04.2020 - 03.2022

Team Lead Receptionist

CSL Plasma
03.2018 - 03.2020

Customer Service Associate

Uhal
02.2016 - 03.2018

High School Diploma -

Frankford High School

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Gianni Giemenez