Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gianni Guzman

San Antonio,TX

Summary

Results-driven Retention Specialist known for high productivity and efficient task completion. Skilled in customer relationship management, conflict resolution, and data analysis to understand client needs and reduce churn rates effectively. Excel in communication, empathy, and problem-solving to enhance customer retention strategies.

Overview

4
4
years of professional experience

Work History

Lead Retention Specialist

Spectrum
San Antonio, Texas
09.2024 - Current
  • Developed strategies to improve customer experience and increase loyalty.
  • Performed customer negotiations to reach fair conclusion for both business and customer.
  • Re-established customer's faith in company by providing best retention offers available.
  • Promoted high customer satisfaction by assisting customers with complaints, inquiries, and billing issues with knowledgeable and friendly service.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Provided training to staff members on how to identify red flags associated with fraudulent activity.

Sales Representative Team Leader

T-Mobile
San Antonio, TX
11.2022 - Current
  • Developed relationships with customers by providing excellent customer service and assisted with products based on their needs.
  • Gathered customer information to accurately process orders or changes to accounts.
  • Completed customer transactions using a POS system.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Handled customer complaints in a professional manner.
  • Provided training, coaching, and support for new and existing Sales Representatives.

Retail Sales Associate

GAP
San Antonio, TX
09.2022 - Current
  • Assisted customers with finding the right product for their needs.
  • Demonstrated knowledge of store products and services and stocked when needed.
  • Maintained a safe and clean work environment
  • Counted and balanced cash drawer at the beginning and end of shift.

Team Member

Regal Cinemas
San Antonio, TX
11.2021 - 12.2022
  • Greeted and Assisted customers in selecting films, snacks, and merchandise.
  • Operated cash registers to process customer transactions.
  • Ensured theater cleanliness by sweeping aisles and wiping down surfaces between shows.
  • Set up auditoriums for specific movie showings by opening curtains, adjusting seating, and turning on lights.

Retail Sales Associate

K9 Cafe and Boutique
San Antonio, Texas
09.2020 - 08.2022
  • Greeted customers, answered questions, and provided advice on pet care.
  • Scrubbed, shampooed, and conditioned dogs of all sizes and breeds.
  • Assisted in scheduling, rescheduling, and canceling appointments for patients.

Education

High School Diploma -

Edison
San Antonio, TX
06-2022

Skills

  • Resourceful and Reliable
  • Positive, Professional and Fast Learning

Timeline

Lead Retention Specialist

Spectrum
09.2024 - Current

Sales Representative Team Leader

T-Mobile
11.2022 - Current

Retail Sales Associate

GAP
09.2022 - Current

Team Member

Regal Cinemas
11.2021 - 12.2022

Retail Sales Associate

K9 Cafe and Boutique
09.2020 - 08.2022

High School Diploma -

Edison

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Gianni Guzman