Gianni Martino
Edmonds
Summary
Dynamic Shift Manager with proven leadership at Ezell's Famous Fried Chicken, excelling in scheduling and conflict resolution. Enhanced customer satisfaction through effective complaint resolution and upselling strategies, driving revenue growth. Skilled in store maintenance and employee motivation, ensuring compliance with health and safety standards while fostering a positive team environment.
Overview
8
8
years of professional experience
Work History
Shift Manager/Key Holder
Ezell's Famous Fried Chicken
10.2021 - 04.2024
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Developed professional relationships to improve retention of key customers.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Launched quality assurance practices for each phase of development
Shift Manager/Key Holder
Dairy Queen Grill & Chill
04.2019 - 05.2020
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Defined clear targets and objectives and communicated to other team members.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Clerk
Remo Borracchini's Mediterranean Grocery & Deli
05.2016 - 06.2018
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Processed payments and returns with accuracy and efficiency.
- Kept front check out area clean and organized for efficient service.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Opened and closed store by balancing cash registers and receipts.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma -
Edmonds Woodway High School
Edmonds, WA06-2019
Skills
- Effective leadership
- Scheduling proficiency
- Store maintenance
- Health and safety
- Complaint resolution
- Merchandise upselling
- Drawer balancing
- Product restocking
- Conflict resolution
- Employee motivation
Languages
English
Native or Bilingual
Timeline
Shift Manager/Key Holder
Ezell's Famous Fried Chicken
10.2021 - 04.2024
Shift Manager/Key Holder
Dairy Queen Grill & Chill
04.2019 - 05.2020
Sales Clerk
Remo Borracchini's Mediterranean Grocery & Deli
05.2016 - 06.2018
High School Diploma -
Edmonds Woodway High School
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