Gianni Segar
Oxon Hill,Maryland
Summary
Dedicated student with strong communication and interpersonal abilities, adept in retail merchandising, supervision, and delivering exceptional customer service. Eager to acquire valuable experience in a professional environment. Demonstrated proficiency in performing tasks with meticulous attention to detail and meeting deadlines, whether working independently or as part of a team. A reliable team member, actively seeking opportunities to enhance skills and enhance company achievements. Recognized for being diligent, ethical, and detail-focused.
Overview
4
4
years of professional experience
Work History
Retail Reset Merchandiser
SAS Retail Services
08.2023 - Current
- Managed clearance inventory turnover, resulting in 15% reduction in stale stock
- Assisted an average of over 30 customers per day in finding their desired items, resulting in 95% customer satisfaction rating
- Implemented and executed plan-o-grams in-line with store presentation guidelines
- Located, selected and assembled finished goods to complete customer orders.
TEAM MEMBER
Raising Cane's
12.2022 - 08.2023
- Anticipated customer needs, providing them with excellent customer service while upholding brand standards
- Managed fast paced, high stress environment while ensuring both accuracy and satisfaction for over 100 guests per day
- Assisted newly hired team members by explaining safety requirements and company procedures and protocols.
TEAM LEAD
Cold Stone Creamery
02.2021 - 08.2022
- Supported opening and closing of each shift demonstrating leadership and punctuality
- Processed an average of 100 POS transactions daily with 100% accuracy, minimizing cash discrepancies and ensuring smooth cash flow
- Streamlined supervisory processes, reducing operational deviations by 15% while maintaining strict policy adherence
- Kept team on-task and promoted collaboration by smoothly handling both internal and external complaints.
TEAM MEMBER
Shake Shack
10.2019 - 07.2020
- Monitored compliance with health regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
- Adapted to operational needs, taking on different roles to support workflow
- Assisted front-line personnel with delivering timely service to customers by expertly managing support needs
- Consistently managed and completed an average of 50 orders and projects per shift, maintaining 99% accuracy rate.
Education
BACHELOR OF SCIENCE (B.S: BUSINESS ADMINISTRATION -
Morgan State University
Baltimore, MD05.2025
Skills
- Planogram Execution
- Department Reset
- Guest Assistance
- Performance Monitoring
- Team Supervision
- Cash Handling
- Accounts Payable and Receivable
- MS Office
- Guest Services
- Retail Reset Merchandiser
- Product Restocking
- Customer Service
Timeline
Retail Reset Merchandiser
SAS Retail Services
08.2023 - Current
TEAM MEMBER
Raising Cane's
12.2022 - 08.2023
TEAM LEAD
Cold Stone Creamery
02.2021 - 08.2022
TEAM MEMBER
Shake Shack
10.2019 - 07.2020
BACHELOR OF SCIENCE (B.S: BUSINESS ADMINISTRATION -
Morgan State University
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