Gianni Segovia
San Antonio,TX
Summary
Driven Assistant Manager with a proven track record at The Impeccable Pig, enhancing customer satisfaction and streamlining operations. Excelled in money handling and fostering team motivation, achieving significant improvements in staff performance and service quality. Skilled in retail operations and customer relations, adept at leading teams to exceed sales and service goals.
Overview
4
4
years of professional experience
Work History
Assistant Manager
The Impeccable Pig
02.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Lead
The Impeccable Pig
08.2022 - 02.2023
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Administrative Assistant
St. Anthony De Padua Catholic Church
09.2020 - 07.2022
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
GED -
Alamo Heights High School
San Antonio, TX05.2020
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Retail Operations
- Employee Scheduling
- Policy Enforcement
Timeline
Assistant Manager
The Impeccable Pig
02.2023 - Current
Sales Lead
The Impeccable Pig
08.2022 - 02.2023
Administrative Assistant
St. Anthony De Padua Catholic Church
09.2020 - 07.2022
GED -
Alamo Heights High School
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