Work History
Education
Skills
Languages
Timeline
Generic

Gianni Sosa

Florida

Work History

Stock Lead

Burlington
  • Enhanced customer satisfaction by efficiently managing stock levels and ensuring product availability on the sales floor.
  • Managed returns processing effectively by inspecting damaged items, updating inventory records, and initiating refunds or exchanges as appropriate.
  • Maintained a safe working environment, complying with company safety policies and OSHA regulations.
  • Maintained effective communication with sales staff regarding product availability, shipment arrivals, and merchandise-related inquiries.

Product Operations Lead

Gap Inc
  • Enhanced team productivity by providing ongoing training and development opportunities.
  • Managed and allocated staff and material resources to meet production goals.
  • Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
  • Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
  • Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.

Assistant Manager Of Customer Operstions

Gap Inc
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Assistant General Manager

Gap Inc
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

Education

Associate Of Arts -

Florida International University
Miami, FL

Skills

  • Merchandising
  • Hiring
  • Leading Effective Teams
  • Customer Service

Languages

English
Full Professional
Spanish
Full Professional
French
Limited Working

Timeline

Stock Lead

Burlington

Product Operations Lead

Gap Inc

Assistant Manager Of Customer Operstions

Gap Inc

Assistant General Manager

Gap Inc

Associate Of Arts -

Florida International University
Gianni Sosa