Gianpaolo Hickey
Miami
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, Air and ocean operations to Latina America, Europe and Middle East, vendor negotiations and contract management. Recognized for exemplary customer service, and team collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
International Operations Manager
AIT Worldwide Logistics
Miami, FL
04.2025 - Current
- Led cross-functional teams to enhance supply chain efficiency and streamline international logistics operations.
- Developed and implemented process improvements, reducing operational costs and increasing service reliability.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
- Oversaw compliance with international shipping regulations, ensuring adherence to customs requirements and policies.
- Responsible for onboarding of new accounts and customers ensuring service is optimal
- Mentored junior team members on best practices in logistics management, fostering professional development within the team.
- Coordinated with global partners to enhance collaborative efforts in project execution and service delivery standards.
- Improved customer satisfaction by overseeing the resolution of complex service issues involving multiple countries and languages.
- Fostered a culture of continuous improvement within the organization through regular performance reviews and goal setting sessions for international teams.
- Managed internal resources to ensure timely completion of international projects, consistently meeting or exceeding project deadlines and objectives.
- Developed strong relationships with overseas suppliers, resulting in improved product quality and better pricing.
- Implemented technology solutions for tracking shipments, improving visibility and communication across all stakeholders.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
Air/Ocean Operations Manager
Traffic Tech International
Miami, FL
01.2024 - Current
- Manage Air and Ocean operations teams
- Developed and coordinated weekly ocean/air consolidation to Argentina, Peru, Chile, Colombia
- Weekly meeting with partners at destination to develop more business and support with pricing/sales leads/keeping relationship with shipper as well to develop other routes/lanes for pre-paid business
- Assist/support Sales representatives to develop business in South America – Air and Ocean
- Quarterly meetings with steamship lines and airlines to negotiate space/rates to develop new business
- Lead in developing Middle East air export – Worked in creating weekly consolidation to Middle East
- Procured and developed new agents in South America (Argentina, Colombia, and Chile).
- Trained and supervised new staff in customer service.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Sales Lead
EuroLanes Srl
Bergamo, Italy
09.2021 - 12.2023
- Worked with major key accounts of the region – FIAT, Nidec Embraco Group, Ferrero Roche, Magnetti Marelli, Meritor etc.
- Managed air and ocean weekly consolidations to Brazil with the operations team.
- Air and ocean operations coordinator for Brazil/South America
- Developed weekly air consolidation from China to Italy
- Direct contact with sales/operation teams in Brazil
- Assisted with pricing – meeting airlines and trucking companies to negotiate rates/space
- Developed and maintained relationships with clients and service providers to enhance service delivery.
- Developed sales leads for sales teams in Brazil and coordinated with sales team in Brazil to received sales leads as well – weekly meeting to discuss strategies and developments
- Negotiated favorable transportation contracts, resulting in significant cost savings
Sales Representative
PGL
Sao Paulo, Brazil
08.2019 - 06.2021
- Trained and assisted in all divisions of the company
- Air and Ocean operations – import and export
- Sales
- Customs Clearance
- Pricing and inside sales
- Trucking Division
- Siscoserv and Siscomex (computer systems)
- Trained at a PGL Warehouse; picking, packing, and organization of cargo in general
- TMS (Transport Management System)
- Lead sales team to learn the dynamics between customer and client
- Participated in the operation to import/charter Covid-19 vaccines from China for the state of São Paulo.
Education
Bachelor of Science - Political Science
Northeastern University
Boston05-2017
Skills
- Global logistics coordination
- Mentoring and training
- Business administration
- Customer relationship management (CRM)
Team management
- Freight cost estimation
- Multilingual communication
- Excellent interpersonal skills
- Operational efficiency
- Staff supervision
Accomplishments
Lead the team responsible for onboarding key customer/partner
Certification
CW1 - Training
Languages
English
Native/ Bilingual
Italian
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Full Professional
Timeline
International Operations Manager
AIT Worldwide Logistics
04.2025 - Current
Air/Ocean Operations Manager
Traffic Tech International
01.2024 - Current
Sales Lead
EuroLanes Srl
09.2021 - 12.2023
Sales Representative
PGL
08.2019 - 06.2021
Bachelor of Science - Political Science
Northeastern University
Education and Training
other