Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Gianpaul Cabrejos

Lawrencville,GA

Summary

Dynamic and results-driven professional with extensive experience at Kroger, excelling in team leadership and customer service. Proven track record in enhancing customer satisfaction and operational efficiency through strategic planning and conflict resolution. Skilled in financial analysis and employee training, fostering a positive work environment that drives performance and loyalty. Reliable manager demonstrating a high level of ownership and initiative. Possessing an exceptional work ethic and a desire to go above and beyond to exceed company expectations. Offering a knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

5
5
years of professional experience

Work History

Kroger Front-End Assitant Manager

Kroger
Lawrenceville, GA
04.2022 - Current
  • Assessed team members' skill sets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Ensured compliance with regulatory requirements and industry standards.
  • Established processes to ensure efficient workflow throughout the organization.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Provided leadership during times of organizational change or crises.
  • Coached, mentored, and trained team members to improve their job performance.
  • I was responsible for accounting and ensuring that everything ran smoothly.
  • Resolved conflicts between employees by guiding them through company policies and procedures.
  • Maintained up-to-date records of employee attendance and vacation requests.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Led a team of 40 employees, ensuring high productivity and excellent customer service.

Dunkin Donuts Cashier

Dunkin' Donuts
Lawrenceville, GA
05.2020 - 08.2020
  • I would take customer orders.
  • Help put together the orders.
  • Be able to handle high-stress and busy moments throughout the day.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Operated the cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit.
  • Answered customer inquiries regarding store policies and procedures.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

Education

High School Diploma -

Collins Hill High School
Suwanee, GA
05-2022

Skills

  • Team leadership
  • Customer service
  • Employee training
  • Conflict resolution
  • Regulatory compliance
  • Financial analysis
  • Inventory management
  • Performance metrics
  • Time management
  • Coaching techniques
  • Staff management
  • Schedule preparation
  • Cash handling
  • Good Telephone Etiquette
  • Customer relations
  • Friendly, positive attitude
  • Flexible and adaptable
  • Problem-solving
  • Critical thinking

Languages

Spanish
Native/ Bilingual

Affiliations

  • Volunteer at my church on Wednesday and Thursday
  • I still enjoy my free time with video games.
  • I enjoy attending various concerts.

Timeline

Kroger Front-End Assitant Manager

Kroger
04.2022 - Current

Dunkin Donuts Cashier

Dunkin' Donuts
05.2020 - 08.2020

High School Diploma -

Collins Hill High School

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