Gianvito Viola
Vero Beach,FL
Summary
Dynamic business operations manager with a proven track record at Rt. 37 West Express Car Wash, enhancing operational efficiency and driving productivity improvements. Skilled in effective communication and task prioritization, I fostered a culture of continuous improvement, leading to increased revenue through strategic upselling and exceptional customer service.
Overview
5
5
years of professional experience
Work History
Manager - Business Operations
Rt. 37 West Express Car Wash
03.2020 - 11.2024
- Conducted regular performance reviews, fostering a culture of continuous improvement among employees.
- Maintained records of daily transactions, such as numbers of cars serviced, revenue collected
- Analyzed sales trends to identify opportunities for upselling additional services or offering promotional discounts.
- Oversaw regular equipment inspections, identifying necessary repairs or replacements before safety risks emerge
- Greeted, on average, over 100 customers per day in a professional and welcoming manner and listened to customers' suggestions
Assistant Food Runner
Huddys Inn
10.2022 - 08.2023
- Provided exceptional service to guests by promptly addressing any concerns or issues that arose during their dining experience, ensuring satisfaction and repeat business.
- Collaborated with fellow food runners during peak hours to ensure effective coverage of all necessary tasks.
- Developed strong relationships with team members through clear communication and collaboration, resulting in improved overall performance.
- Increased efficiency in the kitchen by prioritizing tasks effectively during high-volume service periods.
Education
Aviation
Skyborne Airline Academy
Vero Beach, FL03-2026
High School Diploma -
Red Bank Catholic High School
Red Bank, NJ05-2024
Skills
- Operational efficiency
- Productivity improvement
- Innovation management
- Effective communication
- Task prioritization
- Multitasking
Timeline
Assistant Food Runner
Huddys Inn
10.2022 - 08.2023
Manager - Business Operations
Rt. 37 West Express Car Wash
03.2020 - 11.2024
Aviation
Skyborne Airline Academy
High School Diploma -
Red Bank Catholic High School
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