Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Giao Amy Tran

Georgetown,Texas

Summary

Seeking an Executive position where I could leverage my strong leadership skills and program management experiences to transform the business and team.

Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.

Experienced with strategic planning and project management. Utilizes leadership skills to drive team performance and operational excellence. Track record of delivering high-impact results through innovative problem-solving and effective communication.

Overview

24
24
years of professional experience

Work History

Director, Service Demand Planning

Cisco Systems, Inc.
12.2021 - 03.2024
  • Led a global diverse organization of 40 Global Demand Planners across 5 regions
  • Responsible for overseeing 10B of FGI inventory
  • Achieved 345M inventory reduction by optimizing Servigistics Planning tool
  • Maintain high service delivery targets – 95% Next business day delivery, 97% for premium 2 & 4 hrs for over 1M parts planned
  • Spearheaded transformational initiatives to redesign and optimize the depot network resulting in the closure of 120 depots while maintaining high customer delivery success
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.

Sr. Technical Solution Engineering Manager

Cisco Systems, Inc.
11.2018 - 11.2021
  • Lead large size Engineering Team workforce.
  • Achieved 88% Fully Engaged Team Space Engagement survey.
  • Execute to strategy- secured and agile test infrastructure for the factory of the future.
  • Responsible for enabling repair/rework capabilities on avg 200 products per year.
  • Cross functional collaboration on Hardware Telemetry Analytic data model for predictability, preemptive, and proactive service support.
  • Enhanced overall team productivity with continuous training and mentoring of junior engineers.
  • Led cross-functional teams for successful product development, ensuring timely delivery and adherence to specifications.

Sr. Global Partner Management Manager

Cisco Systems, Inc.
03.2016 - 11.2018
  • Standardized shop rate template for consistency and transparency of repair supplier cost data for competitive analysis.
  • Negotiated Supplier shop rate reduction through competitive analysis of shop rates. Achieved annual 35M savings in shop rate reduction.
  • Implemented a process for business award & it’s impacts to repair spend and potential revenue opportunities across repair supplier base.
  • Facilitated Executive Quarterly Business Review with repair supplier base.
  • Implemented business controls for repair ECO cross charge to warranty reserve.
  • Developed a model to plan for last time buy of components for service repair.
  • Implemented Component Hub model to optimize component inventory and distribution.

CX Acquisition Integration Senior Manager

Cisco Systems, Inc.
01.2010 - 03.2016
  • Led successful integration of acquired companies’ Service business into Cisco customer support model.
  • Led Scientific Atlanta Acquisition, Cisco largest acquisition with a complex consumer digital headend and Set Top box business for the Service Provide segment.
  • Enabled new business model – return for repair same serial number and incident base invoicing.
  • Led Cisco first successful divestiture of a factory in Juarez,MX to Foxconn.
  • Led Cisco first Joint Venture in China – define Technical Services Go-To Market Strategy, Day 2 Support between Cisco core and JV company support operating model, and financial model.

Service Delivery Integration (SDI) End of Support Program Manager

Cisco Systems, Inc.
10.2008 - 12.2010
  • Responsible for policies and processes for service delivery on End of Life and end of maintenance products.
  • Analyzed End of Support extension requests from business partners and Sales Account Team.
  • Managed various projects under the End of Life Program.
  • Collaborated with Sales Team to identify product revenue opportunities for End of Life and maintenance products.

Strategic System and Process Service Program Manager

Cisco Systems, Inc.
06.2000 - 01.2005
  • Co-Lead SDPT, Planning and Repair Track on C3 Oracle 11i implementation for 2 years. On this project, I worked with Planning and Repair team to define requirements, business requirements development, proof of concept, test script creation, led business acceptance testing, defect/bug management, and collaborated with Organization Adoption Team to create user training guides.
  • Developed a training program for Repair Vendor Managers and Repair Partners on C3 Repair & Invoicing system and business processes.
  • Trained Service Product Data Team on C3 SPDT tool in Phase 1, Repair Vendor Managers and Partners on C3 Repair Module and Planners on C3 Inventory module in Phase 2.
  • Implemented SPO (Service Parts Optimizer) sparing tool to provision and set inventory thresholds for premium contracts and historical recurring demand. Resulted in inventory reduction of 60 millions realized within the first year after deployment.
  • Managed deliverables, billable hours, and State of Work (SOW) with two Software Consulting companies – MCA Solutions and ClickCommerce.
  • Managed IZR tactical requests for SDPT, Planning and Repair which included business requirements, justifications, priority, working with IT to schedule development and deployment.
  • Planning Support for Cisco XelusPlan application. Responsibilities included day to day system support, stimulated system changes impacting inventory thresholds and investment, training new hires, working CACO IT to resolve system support issues.
  • Represented Cisco on HighTech Consortium Forum to share best practices for configuring and use of XelusPlan for planning service inventory and provisioning.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.

Education

BA - Operation Management with concentration in Logistics and Procurement

Golden Gate University
01.2003

Executive MBA - Finance concentration

Leavy School of Business, Santa Clara University
06.2009

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making

Certification

  • PMP Certification - 2015
  • SCRUM Product Owner certification - 2017
  • Scale Agile certified - 2020

Timeline

Director, Service Demand Planning

Cisco Systems, Inc.
12.2021 - 03.2024

Sr. Technical Solution Engineering Manager

Cisco Systems, Inc.
11.2018 - 11.2021

Sr. Global Partner Management Manager

Cisco Systems, Inc.
03.2016 - 11.2018

CX Acquisition Integration Senior Manager

Cisco Systems, Inc.
01.2010 - 03.2016

Service Delivery Integration (SDI) End of Support Program Manager

Cisco Systems, Inc.
10.2008 - 12.2010

Strategic System and Process Service Program Manager

Cisco Systems, Inc.
06.2000 - 01.2005

Executive MBA - Finance concentration

Leavy School of Business, Santa Clara University

BA - Operation Management with concentration in Logistics and Procurement

Golden Gate University

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