Giaritza Valdez
Davenport
Summary
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
6
6
years of professional experience
Work History
Assistant Project Director
Southeastern University
02.2024 - Current
- Improved project efficiency by streamlining communication channels and implementing time-saving tools.
- Evaluated performance metrics regularly, identifying areas for improvement or optimization within the project scope.
- Supported the development of change management strategies, helping organizations adapt smoothly to new processes or technologies introduced by projects.
- Proactively resolved conflicts among team members, fostering a positive and collaborative work environment conducive to delivering successful projects.
Client Success Representative
FIS
06.2022 - Current
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Associate Personal Banker
Wells Fargo
03.2021 - 05.2022
- Delivered exceptional customer experience by building relationships through follow-up and demonstrating care
- Proposed appropriate products, services, and digital solutions to help customers succeed financially
- Developed an understanding of bank products and services to connect to customers' needs
- Assisted customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Followed up with customers to gather feedback and provide additional assistance.
- Reconciled customer accounts and balanced daily transactions.
- Tracked and processed customer account requests and applications.
Sales Manager
Michael Kors
10.2018 - 03.2021
- Made shipments for online orders and monitored details including card information, shipping, alterations, and special requests to ensure customer satisfaction
- Offered support and encouragement to staff to provide the highest level of customer service
- Aided in stocking, shipping, receiving protocol, policies, and procedures
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Education
Bachelor of Arts - Marketing
O&M University
Dominican Republic11.2017
Skills
- Leadership
- Effective Time Management
- Ability to Work Under Pressure
- Communication and Presentation
- Customer Relationship
- Management
- Analytical and Problem-Solving
- Bilingual: English and Spanish
- Scheduling proficiency
- Scope Management
- Mentoring abilities
- Client Relationship Management
Timeline
Assistant Project Director
Southeastern University
02.2024 - Current
Client Success Representative
FIS
06.2022 - Current
Associate Personal Banker
Wells Fargo
03.2021 - 05.2022
Sales Manager
Michael Kors
10.2018 - 03.2021
Bachelor of Arts - Marketing
O&M University
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