GIAU NGUYEN
Denton,TX
Summary
I am a first-generation college student in my family. I attend college with the dream of becoming a hotel manager and working in any job that relates to the hospitality industry. With my passion along with gained experience in the hospitality industry, detail-oriented team player with strong organizational skills and the ability to handle multiple projects.
Overview
3
3
years of professional experience
Work History
Assistant Manager Nail Salon
GRANDLUX NAIL
01.2022 - Current
- Manage all operations FOH, handle all situations, dedicated and enthusiastic service to satisfy the beauty needs of customers
- Consolidated financial records of cash inflow and outflow to measure profitability daily and reports.
Summer Internship – Front Office
GAYLORD TEXAN RESORT & CONVENTION CENTER
05.2023 - 09.2023
- I effectively assisted guests with check-in/check-out procedures, addressed inquiries, and ensured a seamless stay, enhancing my customer service and interpersonal skills
- Gained practical experience in guest services, and hospitality, and learned from amazing teamwork.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Gained strong leadership skills by managing projects from start to finish.
FRONT DESK GUEST SERVICE AGENT
COMFORT INN & SUITES
07.2021 - 12.2021
- Handled guests’ questions or concerns.
- Gave out housekeeping assignments, responsible for cash and payments, keeping logs and reports.
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Restaurant Server
Panda Express
01.2021 - 07.2021
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
BACHELOR OF SCIENCE - HOSPITALITY MANAGEMENT
UNIVERSITY OF NORTH TEXAS
DENTON, TX05.2024
Skills
- Fast learner
- Time management
- Customer service
- Budget management
- Poised under pressure
- Product and service knowledge
- Teamwork and Collaboration
- Recordkeeping
Honors And Awards
- President’s List (4.0 GPA) - Fall 2020
- Dean’s List - 2021-2023
- CMHT David A. Brooks Memorial Scholarship - Fall 2021
- CMHT HA Fin/Tech Professional Scholarship - Fall 2022
- Alpha Lambda Delta - UNT Honor Society - Spring 2022
- Dr. Lea R. Dopson Endowed Scholarship - Spring/Fall 2022
Extracurricular Activities
volunteering and help at the Church and local community .
Languages
Vietnamese
Native or Bilingual
Timeline
Summer Internship – Front Office
GAYLORD TEXAN RESORT & CONVENTION CENTER
05.2023 - 09.2023
Assistant Manager Nail Salon
GRANDLUX NAIL
01.2022 - Current
FRONT DESK GUEST SERVICE AGENT
COMFORT INN & SUITES
07.2021 - 12.2021
Restaurant Server
Panda Express
01.2021 - 07.2021
BACHELOR OF SCIENCE - HOSPITALITY MANAGEMENT
UNIVERSITY OF NORTH TEXAS
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