Giavanna Berkovitz
Newark,DE
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
6
6
years of professional experience
Work History
Carside Specialist/Hostess
Applebee's
04.2024 - Current
- Answered guest questions and promoted special products.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Balanced orders on trays and delivered them to cars.
- Memorized orders and maintained accuracy in high-traffic times.
Reactivation Specialist
Mvp Family Dental
08.2022 - 03.2024
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Provided excellent customer service to create positive experiences and build patient trust.
Sales Lead
Francesca's Boutique
08.2021 - 09.2022
- Used POS system to process sales, returns, online orders and gift card activations
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Up-sold and cross-sold products effectively, driving sales and increasing revenue
- Built strong client relationships and provided high value-adding services, resulting in increased company market share
- Trained, coached and mentored new sales associates for maximum performance.
Acting Assistant Manager
Loft
03.2021 - 06.2022
- Used POS system to process sales, returns, online orders and gift card activations
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Up-sold and cross-sold products effectively, driving sales and increasing revenue
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention
- Used Qlik-View to maintain company database with essential account and sales information
- Trained, coached and mentored new sales associates for maximum performance
- Kept detailed track of sales and customer information in company system.
Shift Leader
Rita's Waterice
03.2019 - 03.2021
- Trained new employees and delegated daily tasks and responsibilities
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Key Holder
Abercrombie & Fitch
09.2019 - 01.2021
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service
- Engaged with customers to build rapport and promote long-term loyalty for increased sales
- Managed customer needs and delegated tasks to employees for optimal coverage
- Streamlined opening and closing procedures as integral member of store staff
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products
- Marked-down clearance items and relocated merchandise to proper store areas
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures
- Mentored new sales associates to contribute to store's positive culture
- Educated staff on strategies for handling difficult customers and challenging situations.
Education
High School Diploma -
Abington Senior High School
Abington, PA06.2020
Skills
- Customer Service Management
- Staff Oversight
- Training and mentoring
- Employee Scheduling
- Loss prevention strategies
- Store operations
- POS System Operation
- Brand representation
Assessments
- Management & leadership skills: Impact & influence, Proficient, 03/01/24
- Work style: Reliability, Proficient, 03/01/24
- Customer focus & orientation, Proficient, 03/01/24
- Food service: Customer situations, Proficient, 03/01/24
- Attention to detail, Proficient, 03/01/24
- Retail customer service, Proficient, 03/01/24
Timeline
Carside Specialist/Hostess
Applebee's
04.2024 - Current
Reactivation Specialist
Mvp Family Dental
08.2022 - 03.2024
Sales Lead
Francesca's Boutique
08.2021 - 09.2022
Acting Assistant Manager
Loft
03.2021 - 06.2022
Key Holder
Abercrombie & Fitch
09.2019 - 01.2021
Shift Leader
Rita's Waterice
03.2019 - 03.2021
High School Diploma -
Abington Senior High School
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