Giavanna Kaleta
Ilion,NY
Summary
Customer service professional with experience in counter service, cash handling, and food safety. Known for clear communication, attention to detail, and keeping orders moving smoothly during busy shifts.
Overview
3
3
years of professional experience
Work History
Counter Girl/ Waitress
Fratellos Pizzeria
Frankfort, New York
11.2023 - 08.2026
- Welcomed guests and took orders at Fratellos Pizzeria counter.
- Mixed fountain drinks and prepared pizza boxes for takeout orders.
- Handled cash and card transactions through register system.
- Answered customer questions about menu items and daily specials.
- Maintained clean counter, condiments, and dining area
- Coordinated order flow between kitchen staff and front counter
- Resolved customer concerns with polite and prompt service
- Refilled supplies and organized takeaway bags for service
- Maintained cleanliness of work area throughout shift.
- Operated cash register accurately and efficiently.
- Handled customer complaints professionally and courteously.
- Ensured compliance with health code regulations at all times.
- Conducted end-of-shift reports including sales totals and remaining stock levels.
- Monitored dining room area frequently for cleanliness and organization.
Education
High School Diploma -
Frankfort Schuyler High School
Frankfort, NY06-2026
Skills
- Customer service
- Team coordination
- Conflict resolution
- Cash handling
- Food safety
- Verbal communication
- Dependable and responsible
- Attention to detail
- Analytical thinking
- Active listening
Timeline
Counter Girl/ Waitress
Fratellos Pizzeria
11.2023 - 08.2026
High School Diploma -
Frankfort Schuyler High School