Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Giavanna Morrison

Boca Raton,FL

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work History

Customer Service Representative

Chewy
Hollywood, FL
10.2019 - 09.2023
  • Researched issues with shipments, product damage and incorrect product amounts.
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Tasked with data entry, records oversight and issue resolution for customers with prescription based orders.
  • Developed lasting relationships with customers, which helped to bring in additional business opportunities.
  • Improved customer satisfaction through application of superior conflict resolution and problem-solving skills.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Receptionist

Acura Of Pembroke Pines
Pembroke Pines, FL
03.2019 - 10.2019
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained confidentiality of information regarding clients and company.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Handled assignments independently with good judgement and critical thinking skills.

Summer Camp Counselor

YMCA
Pembroke Pines, FL
04.2018 - 08.2018
  • Organized and guided group activities by leading, coaching, and participating with campers.
  • Implemented camp activities fostering physical, social, and emotional growth.
  • Supported children by actively listening and offering encouragement.
  • Worked with children of varying age, interest, skill, and developmental levels.

Customer Service

Macys Department Store
Fort Lauderdale, FL
01.2017 - 01.2018
  • Focused, assisting with clothing selections, money management for checkouts, returns, and Macy’s credit card payments
  • Directed customers in the right direction to find specific items, clothing management on displays, racks and fitting rooms
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Researched issues with shipments, product damage and incorrect product amounts.
  • Updated customer service database with new information, address changes and contact details.
  • Monitored front areas so that questions could be promptly addressed.

Education

Bachelors of Arts in Biology

FLORIDA ATLANTIC UNIVERSITY
Boca Raton, FL
05.2022 - Current

High School Diploma -

NOVA HIGH SCHOOL
Davie, FL
08.2012 - 06.2016

Skills

    Skilled in Google Teams

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Timeline

Bachelors of Arts in Biology

FLORIDA ATLANTIC UNIVERSITY
05.2022 - Current

Customer Service Representative

Chewy
10.2019 - 09.2023

Receptionist

Acura Of Pembroke Pines
03.2019 - 10.2019

Summer Camp Counselor

YMCA
04.2018 - 08.2018

Customer Service

Macys Department Store
01.2017 - 01.2018

High School Diploma -

NOVA HIGH SCHOOL
08.2012 - 06.2016

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Giavanna Morrison