Giavonna Manno
ADMINISTRATIVE AND OPERATIONAL SPECIALIST
Washington,DC
Work Preference
Summary
Accounting and administrative professional with 5+ years of experience providing administrative, financial, and operational support across nonprofit and corporate environments. Demonstrated ability to coordinate projects, manage resources, support leadership teams, administer vendor and contract-related processes, improve business workflows, and deliver high-quality internal customer service. Experienced with enterprise productivity tools, document management systems, reporting, and cross-functional coordination in support of organizational and mission objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager (Enterprise Operations Support)
Irvine Nature Center
Owings Mills, Maryland
12.2024 - 10.2025
- Increased operational efficiency by serving as liaison between leadership, facilities, IT, and vendors, by managing service requests, maintenance schedules, and contract-supported services.
- Strengthened compliance posture by tracking safety training, inspections, certifications, and required postings, by maintaining centralized documentation systems and audit-ready records.
- Enhanced executive and staff support by coordinating calendars, preparing meeting materials, and managing logistics for trainings, briefings, and leadership meetings.
- Improved cost control and continuity of operations by managing supply inventories, equipment procurement, and vendor invoice reconciliation, by coordinating with finance and procurement staff.
- Increased cross-functional collaboration by coordinating operational projects across Animal Care, Marketing, Sales, Finance, and HR teams to resolve service issues and support program delivery.
- Improved accountability and workflow efficiency by implementing standardized procedures, tracking tools, and task prioritization methods.
- Supported leadership decision-making by compiling operational status updates, compliance summaries, and vendor activity reports.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Assistant Bookkeeper / Accounting Clerk (Administrative & Program Support)
Kiddie Academy Corporate
Abingdon, MD
09.2021 - 12.2024
- Maintained enterprise-level data accuracy for 300+ academies by validating, updating, and reconciling financial and personnel records within centralized business systems.
- Improved payroll reliability by verifying compensation data and supporting payroll processing workflows.
- Supported compliance and regulatory audits by preparing documentation, generating reports, and responding to internal and external data requests.
- Increased reporting efficiency by reconciling invoices, balance sheets, and profit-and-loss statements using Microsoft Excel tracking tools.
- Strengthened internal customer service by resolving discrepancies, coordinating corrective actions, and communicating with field and corporate stakeholders.
- Streamlined administrative workflows by standardizing document submission procedures and improving tracking methods.
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable, and business expense processing.
Patient Care Coordinator (Administrative Operations Support)
Health Quest Chiropractic & Physical Therapy
White Marsh, Maryland
08.2020 - 09.2021
- Improved scheduling efficiency by managing appointment systems and coordinating daily clinic operations.
- Ensured data integrity and confidentiality by maintaining secure patient records in compliance with documentation standards.
- Enhanced service coordination by facilitating communication between clinical staff and administrative teams.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
Patient Service Specialist
ATI Physical Therapy
Havre De Grace, Maryland
11.2018 - 08.2020
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
Education
Associate of Applied Science - Business Administration & Management
Harrisburg Area Community College
Harrisburg, PA05.2020
Skills
Customer service
MS office
Quickbooks
Employee motivation
Client relations
Bookkeeping
Financial recordkeeping
Data entry and reporting
HR policies and procedures
Accomplishments
- Promoted to Assistant Bookkeeper after 2 years with the company.
- Increased departmental transparency and opened up communication channels to improve team collaboration.
- Saved the company approximately $5000 annually by aggressively negotiating with suppliers.
Certification
QuickBooks Online for Accountants, Parts 1 & 2 — 2023 (4 CPE)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager (Enterprise Operations Support)
Irvine Nature Center
12.2024 - 10.2025
Assistant Bookkeeper / Accounting Clerk (Administrative & Program Support)
Kiddie Academy Corporate
09.2021 - 12.2024
Patient Care Coordinator (Administrative Operations Support)
Health Quest Chiropractic & Physical Therapy
08.2020 - 09.2021
Patient Service Specialist
ATI Physical Therapy
11.2018 - 08.2020
Associate of Applied Science - Business Administration & Management
Harrisburg Area Community College