Giayra Franklin
Chester,PA
Summary
Dynamic and adaptable professional with 7+ years of experience across customer service, healthcare, education, childcare, retail, and security. Recognized for excellent problem-solving, conflict resolution, and the ability to deliver high-quality support in both in-person and remote environments. Skilled in CRM systems, data entry, scheduling, and multi-tasking. Proven record of handling high-pressure situations with professionalism while maintaining outstanding customer satisfaction. Seeking a remote role where I can leverage my broad skill set, leadership, and dedication to excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Athletic Attendant
Springhaven Country Club
05.2025 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Maintained cleanliness and organization of work areas to ensure safe environment for staff and customers.
- Assisted in training new employees on operational procedures and safety protocols.
- Collaborated with team members to streamline daily tasks, improving overall workflow efficiency.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
Security Guard
Securitas
05.2024 - 05.2025
- Operated command desk: managed calls, dispatched security codes, and monitored cameras.
- Controlled building access, conducted screenings, and documented incidents.
- Certified in CPR and MOAB to ensure emergency readiness.
- Maintained safety of staff, visitors, and facilities through regular patrols.
Inside Sales Representative
Concentrix
08.2022 - 07.2024
- Guided and educated customers on prescription benefits, claims, and coverage.
- Resolved 30+ daily customer inquiries with accuracy and empathy.
- Handled escalations, refunds, and billing adjustments, achieving 95%+ satisfaction ratings.
- Maintained precise electronic records of all transactions, prescriptions, and refills.
- Conducted outbound calls to coordinate prescription renewals and payment arrangements.
- Collaborated with pharmacies, physicians, and insurance providers to ensure accurate care.
Childcare Provider / Nanny
Private Families
07.2016 - 10.2023
- Provided dependable childcare services including cooking, cleaning, and activity planning.
- Assisted families with daily routines, transportation, and household management.
- Developed engaging educational and recreational activities to support child development.
Teaching Assistant
Delta-T Group
10.2022 - 06.2023
- Supported teachers in daily lesson plans, grading, and classroom management.
- Tutored students individually and in groups to reinforce learning.
- Supervised students during lunch and recess, ensuring safety.
Sales Associate
Snipes & Journeys
01.2020 - 01.2023
- Assisted customers with product selection and sizing to boost sales.
- Handled cash and card transactions with accuracy.
- Maintained stock levels and merchandising for maximum sales impact.
Airline Passenger Assistant
JetBlue Airlines
11.2020 - 08.2022
- Assisted hundreds of passengers daily with check-ins, ticketing, and boarding procedures.
- Ensured compliance with FAA and airline safety regulations.
- Performed pre-flight checks, communicated with pilots and crew, and ensured boarding efficiency.
- Coordinated with maintenance and ground staff for aircraft readiness.
- Successfully resolved passenger complaints, contributing to a smooth travel experience.
Personal Care Assistant
Delta-T Group
01.2021 - 06.2021
- Assisted clients with mobility, bathing, feeding, and daily care needs.
- Monitored health changes and communicated updates to families.
Food & Consumables Associate
Walmart
01.2021 - 05.2021
- Restocked food merchandise and managed markdowns.
- Assisted customers in locating items and ensured product freshness.
Dietary Server
Residence at Glen Riddle
11.2018 - 03.2020
- Served senior residents with care and respect while following dietary restrictions.
- Maintained cleanliness and food safety protocols.
Education
High School Diploma -
STEM Academy At Showalter
Chester, PA06-2020
Skills
- Customer Service & Client Support
- Conflict Resolution & Escalation Handling
- Order Fulfillment & Records Management
- Insurance Verification & Billing
- CRM & CMS Software
- Microsoft Office & Google Workspace
- Scheduling & Call Management
- Remote Tools: Zoom, Teams, Slack
- Data Entry (70 WPM)
- Documentation & Accuracy
- Team Leadership & Training
- Adaptability & Multitasking
Certification
- CPR Certified
- MOAB (Management of Aggressive Behavior) Certified
Timeline
Athletic Attendant
Springhaven Country Club
05.2025 - Current
Security Guard
Securitas
05.2024 - 05.2025
Teaching Assistant
Delta-T Group
10.2022 - 06.2023
Inside Sales Representative
Concentrix
08.2022 - 07.2024
Personal Care Assistant
Delta-T Group
01.2021 - 06.2021
Food & Consumables Associate
Walmart
01.2021 - 05.2021
Airline Passenger Assistant
JetBlue Airlines
11.2020 - 08.2022
Sales Associate
Snipes & Journeys
01.2020 - 01.2023
Dietary Server
Residence at Glen Riddle
11.2018 - 03.2020
Childcare Provider / Nanny
Private Families
07.2016 - 10.2023
High School Diploma -
STEM Academy At Showalter
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