KAYDE GIBBON
Bristol,USA
Summary
Detail-oriented professional with over 7 years of experience in data entry, administrative support, and customer documentation management within fast-paced remote environments. Proven track record of managing sensitive information while ensuring 100% accuracy in data transcription and consistently meeting strict deadlines. Skilled in mastering proprietary systems and maintaining confidentiality, contributing to team efficiency and operational excellence. As a Customer Solutions Specialist, excels in delivering exceptional service by proactively addressing potential issues and diligently following up with customers, along with expertise in analyzing reports and maintaining comprehensive records of customer interactions.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Customer Solutions Representative
ActivusConnect
08.2023 - 05.2025
- Entered and maintained accurate client claim data for FMLA, ADA, and STD programs across multiple systems.
- Processed sensitive personal information with confidentiality and compliance to HIPAA standards.
- Ensured precise documentation verification and error-free data entry under tight SLAs.
- Communicated with clients and partners via email and chat to confirm and update record accuracy.
- Learned and followed customer service policies and procedures to meet organizational and industry standards.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Team Member / Lead
Wrench Inc.
06.2020 - 02.2023
- Managed internal scheduling and customer data within service management databases.
- Reviewed and updated appointment and client information, ensuring consistent accuracy across records.
- Led team efforts to improve operational data accuracy and response efficiency by 15%.
- Provided administrative and technical support for remote teams using CRM and proprietary software.
- Trained new team members by relaying information on company procedures and safety requirements.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
Assistant Team Lead
Agero
11.2016 - 02.2020
- Oversaw customer case data entry for roadside and insurance claims.
- Audited documentation and verified data consistency across internal platforms.
- Maintained detailed call records, service logs, and reports with 0% data integrity violations.
- Trained staff on proper data handling and secure system usage protocols.
- Coordinated weekly meetings for internal and external groups.
- Built strong relationships with customers through positive attitude and attentive response.
- Set incentives and realistic targets associates could achieve.
Education
Associate of Applied Science - Early Childhood Education
Northeast State Community College
Blountville 08.2008 - 01.2012
High School Diploma -
Bristol Tennessee High School
Bristol, Tennessee 08.2004 - 05.2008
Skills
- Data Entry & Verification (15,000 KSPH / 50 WPM)
- Documentation Accuracy & Compliance
- Microsoft Office Suite & CRM Platforms
- Remote Workflow & Communication
- Time Management & Deadline Adherence
- Quality Assurance & Record Maintenance
- Attention to Detail & Confidential Data Handling
- Independent, Self-Motivated, and Reliable
- Organization
- Form processing
- CRM software
- Database maintenance
- Spreadsheet tracking
- Goal setting and achievement
- Reporting and documentation
- Complaint investigation
TECHNICAL PROFICIENCIES
Microsoft Office (Word, Excel, Outlook), Google Workspace, Slack, CRM systems, Data Verification Tools, Windows & Mac OS
ADDITIONAL INFORMATION
- Typing Speed: 55 WPM / 15,000+ KSPH (error-free)
- Remote-ready with secure home office setup and reliable broadband internet
- Strong ability to work independently with minimal supervision
- Proven record of maintaining confidentiality and data integrity
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Solutions Representative
ActivusConnect
08.2023 - 05.2025
Team Member / Lead
Wrench Inc.
06.2020 - 02.2023
Assistant Team Lead
Agero
11.2016 - 02.2020
Associate of Applied Science - Early Childhood Education
Northeast State Community College
08.2008 - 01.2012
High School Diploma -
Bristol Tennessee High School
08.2004 - 05.2008