Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Gibbran Perez

Irving

Summary

Polished Hotel Concierge with exceptional qualifications in hospitality management. Dynamic and personable and well-versed in travel arrangements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Food Server

Chipotle
04.2014 - 05.2016
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Streamlined order-taking process for faster service and increased table turnover rate.
  • Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Collaborated with kitchen staff to ensure timely delivery of meals, resulting in satisfied customers.

Retail Worker

Great Wold Lodge
05.2016 - 12.2016
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Streamlined inventory management for improved product availability and reduced stock discrepancies.
  • Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
  • Collaborated with team members to execute store promotions and sales events, driving revenue growth.

Delivery Driver

Postmates, Favor
01.2017 - 06.2017
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products. ie. Food and household items.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Upheld high standards of professionalism while representing the company during interactions with customers, and vendors.

Server/Bartender

Club Corp
07.2017 - 12.2018
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Kept up a great rapport with regular country club members that would appreciate having their usual needs met with promptness and friendliness.

Disc Jockey

Self-employeed
01.2019 - Current
  • Improved audience engagement by skillfully blending diverse music genres and adapting playlists to suit event themes.
  • Enhanced customer satisfaction by collaborating with event organizers to tailor performances according to specific preferences.
  • Provided reliable service for various events, including weddings, corporate functions, and private parties.
  • Generated repeat business through superior performance quality and exceptional professionalism during engagements.

Hotel Concierge/Desk Agent/Ambassador, Guest Services

Hilton
08.2023 - Current
  • Enhanced guest satisfaction by promptly addressing inquiries, providing personalized recommendations for dining and entertainment options.
  • Streamlined check-in and check-out processes for increased efficiency, ensuring a seamless experience for guests.
  • Developed strong relationships with local businesses, securing exclusive deals and promotions for hotel guests.
  • Managed guest reservations, effectively handling special requests to create customized experiences tailored to individual preferences.
  • Increased repeat bookings by maintaining excellent communication with past guests, sharing updates on hotel amenities and special offers.
  • Collaborated with other hotel departments to resolve guest issues quickly and professionally, earning positive feedback from satisfied guests.
  • Conducted informative tours of the property for potential clients, showcasing unique features that set the hotel apart from competitors.
  • Organized transportation services for guests upon request, ensuring timely arrivals at their desired destinations.
  • Provided exceptional service to VIP clientele by anticipating their needs and offering personalized attention throughout their stay.
  • Trained new concierge staff members on best practices for delivering exceptional customer service while adhering to company standards and policies.
  • Improved overall team performance through constructive feedback during regular staff meetings, fostering a culture of continuous improvement within the department.
  • Maintained detailed records of guest preferences in order to provide tailored recommendations during future stays, leading to enhanced guest loyalty.
  • Reduced wait times by implementing an efficient system for managing incoming calls and prioritizing urgent requests accordingly.

Education

High School Diploma -

Ranchview High School
Irving, TX
05.2013

Skills

  • Transportation Coordination
  • Negotiation
  • Community Relations
  • Complaint Handling
  • Baggage assistance
  • Travel Arrangements
  • Strong Organization
  • Local Area Knowledge
  • Multilingual Proficiency
  • Concierge software familiarity
  • Customer Service
  • Relationship Building
  • Restaurant reservations
  • Efficiency

Additional Information

Intellectual capacity to grow from present to future, willing to put in time and energy to advance in certain fields.

Languages

Spanish
Native or Bilingual

Timeline

Hotel Concierge/Desk Agent/Ambassador, Guest Services

Hilton
08.2023 - Current

Disc Jockey

Self-employeed
01.2019 - Current

Server/Bartender

Club Corp
07.2017 - 12.2018

Delivery Driver

Postmates, Favor
01.2017 - 06.2017

Retail Worker

Great Wold Lodge
05.2016 - 12.2016

Food Server

Chipotle
04.2014 - 05.2016

High School Diploma -

Ranchview High School

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Gibbran Perez