Gibel Matias
Miami,FL
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Mirador 1200 Condominium Association
01.2020 - 09.2024
- Provided meticulous phone and email support; greeted visitors with professionalism; efficiently organized memos, reports, and appointment scheduling.
- Responded effectively to sensitive inquiries or complaints.
- Managed calendars and scheduled meetings to provide efficient administrative support to the executive team.
- Safeguarded the accuracy and confidentiality of records through efficient organization and maintenance of filing systems for physical and electronic documents.
- Coordinated mailings, sorted mail, and packaged shipments for courier or postal services.
- Composed correspondence, reports and meeting notes.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
Reservations & Customer Service Agent
Hollywood Beach Resort Cruise Port, Casablanca on the Ocean Hotel, Sixty Sixty on the Bay
Hollywood Beach, FL; Miami Beach, FL; Miami Beach, FL
02.2011 - 12.2020
- Responsible for entering reservations, group reservations as well as handling all travel agents & wholesaler reservations
- In charge of checking all reservations made by the front desk, ensuring correct rates, monitoring hotel competitor's rates & handling customer service calls.
Reservations Assistant
Howard Johnson
Hialeah, FL
03.2009 - 02.2011
- Responsible for entering reservations, group reservations as well as handling all travel agents & wholesaler reservations
- In charge of checking all reservations made by the front desk, ensuring correct rates & customer service calls.
Reservations Agent
Ramada Hotel
Hialeah, FL
03.2008 - 02.2009
- In charge of entering reservations, group reservations as well as handling all travel agent and wholesaler reservations & customer service calls.
Front Desk Agent
Howard Johnson
Hialeah, FL
08.2006 - 03.2008
- In charge of check-ins, check outs, group arrivals, Customer service, etc.
Education
Travel & Tourism Specialist -
Penn Foster College (Online)
09.2024
Hospitality Management & Operations -
Fortis College
Miami, FL04.2011
Miami Dade College
05.2008
Miami Coral Park Senior High School
06.2006
Skills
- Proficient in Microsoft Word and Excel
- Typing Speed: 102 WPM
- Remote Desktop Reservations
- Data Entry
- Clerical Support
- Spreadsheet Management
- Meeting planning
- Scheduling
- Check processing
- Reception oversight
- Mail handling
- Filing
- Appointment Scheduling
- Office Administration
- Bookkeeping
- Calendar Management
Languages
I speak English and Spanish fluently
References
- Christine Marin, 305-609-7627
- Albert Sandino, Miami, FL, 786-873-0984
- Gabriela García, Miami, FL, 786-609-4762
Timeline
Administrative Assistant
Mirador 1200 Condominium Association
01.2020 - 09.2024
Reservations & Customer Service Agent
Hollywood Beach Resort Cruise Port, Casablanca on the Ocean Hotel, Sixty Sixty on the Bay
02.2011 - 12.2020
Reservations Assistant
Howard Johnson
03.2009 - 02.2011
Reservations Agent
Ramada Hotel
03.2008 - 02.2009
Front Desk Agent
Howard Johnson
08.2006 - 03.2008
Travel & Tourism Specialist -
Penn Foster College (Online)
Hospitality Management & Operations -
Fortis College
Miami Dade College
Miami Coral Park Senior High School
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